HIP DAC 2 issue

[thepiper92]

I've been enjoying my HIP DAC a lot, and have been listening to my Fiio FD7. Today, I suddenly lost my left channel. When I don't allow it to access UAPP, all I hear is a constant tone from the left, and in UAPP, I only hear right. Unplugging the 4.4mm jack, and plugging it back it with music playing I can hear music in the left channel (while it is making contact with those pins), so the issue isn't the earphones? Is the DAC toast?

 

[thepiper92]

Fiio FD7 sounds fine on my S9 Pro. Not sure I'll go back for the HIP DAC 2...pretty sad that it died in less than a month. Turns me off all iFi products to be honest. I've had other brands of amps, and never had any die this quick

 

[ClieOS]

Better contact iFi for warranty. I won't say iFi is particularly bad at build quality (and I own quite a few of them) but lemon does happen to every brand on the market. Instead if hoping product will never break down or lemon never happens, I think a great customer support is just as, if not more important. For what we have seen in the forum, iFi customer service is very responsive.

 

[thepiper92]

Better contact iFi for warranty. I won't say iFi is particularly bad at build quality (and I own quite a few of them) but lemon does happen to every brand on the market. Instead if hoping product will never break down or lemon never happens, I think a great customer support is just as, if not more important. For what we have seen in the forum, iFi customer service is very responsive.

I couldn't even submit a ticket on the site, had to reopen an old ticket about USB connectivity

 

[iFi audio]

I couldn't even submit a ticket on the site, had to reopen an old ticket about USB connectivity

Please try again now with opening a new ticket. Alternately please use the old one and send it to me via PM so I can help you out should you need assistance

Thanks!

 

[thepiper92]

Please try again now with opening a new ticket. Alternately please use the old one and send it to me via PM so I can help you out should you need assistance

Thanks!

Bay Bloor Radio has already sent me a prepaid shipping code to send it back

 

[iFi audio]

Bay Bloor Radio has already sent me a prepaid shipping code to send it back

Great stuff, thanks for letting us know and apologies for trouble!

 

[thepiper92]

Great stuff, thanks for letting us know and apologies for trouble!

Going to get the same one again...hoping it doesn't have any issues. I've never had an amp/dac die like this. One of my old Fiio amps, back when the LOD cable for the iPod and iPhone was the way to go (the only time I had an Apple device), died in a similar manner after about 3 or 4 years.

I'm really liking the sound of the HIP DAC. Just listened to my Fiio FD7 on the Hidizs, and it just isn't the same. Volume is fine, but it lacks the complete sound in some way.

 

[iFi audio]

Going to get the same one again...hoping it doesn't have any issues. I've never had an amp/dac die like this. One of my old Fiio amps, back when the LOD cable for the iPod and iPhone was the way to go (the only time I had an Apple device), died in a similar manner after about 3 or 4 years.

We got your back if something goes wrong and the issue you've experienced is extremely rare, so everything should be fine!