Amarphael
1000+ Head-Fier
- Joined
- Mar 18, 2007
- Posts
- 1,245
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- 50
Hello,
After more than a decade I finally got into a really bad transaction with a seller here on HF. After I sent him payment and he didn't respond whatsoever in more than 24 hours, and i saw he was logged in a couple of times, I got spooked and posted a warning message on his listing (all of them) and reported him to the mods. After that he got immediately mad with me and then stopped all meaningful communication (which also prior to the payment wasn't all that great) and also hid his online status .
When one of the admins got involved the seller eventually (after several days) sent me a refund that got stuck in 'pending' status for another few days and then I got a cancellation message from Paypal saying that it was not processed successfully at the sender's side. When I related this back to the admin he got back to me that the seller that has denied cancelling or doing anything that might have caused the refund to fail and suggested to open a claim and check with paypal for the cause of the problem.
So I now have a couple of options with the claim procedure:
1. Billing issue>Refund not recevied:
If opt that i cancled the order i'm required for a cancellation number which i suppose is not relevant for this kind of transaction where no merchant is involved?
Also, what files should I include:After more than a decade I finally got into a really bad transaction with a seller here on HF. After I sent him payment and he didn't respond whatsoever in more than 24 hours, and i saw he was logged in a couple of times, I got spooked and posted a warning message on his listing (all of them) and reported him to the mods. After that he got immediately mad with me and then stopped all meaningful communication (which also prior to the payment wasn't all that great) and also hid his online status .
When one of the admins got involved the seller eventually (after several days) sent me a refund that got stuck in 'pending' status for another few days and then I got a cancellation message from Paypal saying that it was not processed successfully at the sender's side. When I related this back to the admin he got back to me that the seller that has denied cancelling or doing anything that might have caused the refund to fail and suggested to open a claim and check with paypal for the cause of the problem.
So I now have a couple of options with the claim procedure:
1. Billing issue>Refund not recevied:
If opt that i cancled the order i'm required for a cancellation number which i suppose is not relevant for this kind of transaction where no merchant is involved?
All these pertain to a retail transaction.
2. Or should I just go for 'I didn't receive my item' and dump a whole lot of PM screenshots to support my case?
Please help choose the correct type of claim to sort out this mess.
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