Xcalibur255
Headphoneus Supremus
- Joined
- Feb 4, 2008
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I bought a pair of KR KT150 tubes from an authorized distributor and one of the tubes suffered heater failure the 2nd time it was ever turned on. Both tubes had obvious quality issues, in the one whose heater failed the filament had fallen below the slot in the mica that was meant to hold it in place, and on the other tube the tabs holding the mica to the glass were broken and loose letting the entire structure of the tube rattle around inside. Possibly they had a very rough journey in shipping, but they were well packed and, again, brand new from an authorized seller. KR wouldn't help me, directing me to the seller. The seller answered an initial inquiry saying "of course we'll replace them under warranty" then I never heard from them again. They ghosted me on all communications after that initial response. That was the first and only time in this hobby I've had to open a dispute against a charge and pursue resolution on the financial institution side because nobody involved would do the right thing.Just wanted to share my experience with KR here...somewhat related to your situation.
KR tubes look so tempting, but after this experience I'll never try to buy a pair of them again. These things are too expensive to gamble on like this.