[DairyProduce]

Hi,
 
I recently bought the HE-400 from head-direct, and due to some comfort issues + me wanting to upgrade, I want to get return the HE-400.
 
I have some questions about the process, so I contacted customer support through the website but got no reply yet so I figured I would ask you guys here.
 
1. How will I return the headphones?
 
2. Is it a full refund?
 
3. What do I need to include with the return package?
 
Thanks

 

[TMRaven]

They have a 30 day return policy if I'm not mistaken.

 

[TeamHiFiMAN]

Quote:

 I want to get return the HE-400.

Hi, please email to head.direct.customerservice@gmail.com. Customer service there will send you the procedure for refund.
According to the warranty policy, Head Direct provides a 30 days refund, shipping cost is unrefundable.

 

[DairyProduce]

Thanks!