I have a pair of AKG-N60NC wireless headphones. They were purchased early in 2018, are still in production, for sale at multiple sites including AKG themselves.
The left retaining tab, where the earcup swivel is, broke. It's a small plastic part, held on by two torx screws, clearly a trivial at-home fix item.
HK/AKG support refuses to sell the part. For a supplier to not support a $300 pair of headphones that are still in production is entirely unacceptable. Essentially they are trying to force me to add to pollution by throwing away fairly new electronics for want of a $2 piece of plastic that is clearly replaceable.
The headphones perform beautifully for my use, are very comfortable, however this shaft-the-user support is ridiculous.
Hopefully HK/AKG will correct this short-sighted approach.
(I'm only posting here after multiple attempts to achieve successful resolution via Harman's support e-mail, an exercise in futility.)
The left retaining tab, where the earcup swivel is, broke. It's a small plastic part, held on by two torx screws, clearly a trivial at-home fix item.
HK/AKG support refuses to sell the part. For a supplier to not support a $300 pair of headphones that are still in production is entirely unacceptable. Essentially they are trying to force me to add to pollution by throwing away fairly new electronics for want of a $2 piece of plastic that is clearly replaceable.
The headphones perform beautifully for my use, are very comfortable, however this shaft-the-user support is ridiculous.
Hopefully HK/AKG will correct this short-sighted approach.
(I'm only posting here after multiple attempts to achieve successful resolution via Harman's support e-mail, an exercise in futility.)
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