[rei_yano]

I sent out my sr60s via ups and they received em around the 26th of last month. I have yet to hear even a peep out of them. no emails, phone calls, or letter to date. I understand it can be a long process so I am just wondering what other people have experienced with Grado Labs warranty service. how long did it take for a response from them once they received it? what should I do next?

 

[mrarroyo]

Why don't you call them?

 

[Gradofan2]

Definitely... just give them a call. They'll quickly answer your question re: the status. They're a pretty "low-key" operation - they don't "over-communicate." You'll have to initiate all the communication.

 

[rei_yano]

just got em back! they never responded or anything really. I was going to call em today. but then they showed up at my door before I called em lol. they sound great and look like they were cleaned really well (maybe parts were replaced?). all in all they feel almost brand new. very happy right now.

 

[cheemo]

Yay! Happy listening.
Did they update you to the SR60i model?
What was wrong with your Grados?

 

[rei_yano]

no lol I do not think i got sr60is back. one of the drivers was cutting in and out which was probably just a busted wire. also the other driver (I think the right one) would have trouble producing bassy sounds. would sound staticy with low frequencies I guess. they sent em back with everything fixed right up though! wonderful service. they didnt charge me a dime even though I am out of warranty. I love Grado!