[makasin]

Hey all!
I was wondering how long it usually takes to receive a Gilmore Lite (non DPS) from headamp?
I have been waiting for 3 weeks with nothing so far. No confirmation, no receipts, I emailed headamp and I have yet to get any reply. Do they usually have such terrible customer service?

 

[Gradofan2]

Whoa... thanks for letting us all know!

Future buyers will be wise to "take extra care" when buying from this vendor. There's a history of other small vendors "having difficulty" in their delivery and communications - so... "caveat emptor."

I was giving some thought to trying the GLite + DPS... but... I will be sure to take care.

Hopefully... you paid by credit card and can reverse the transaction.

But... you may want to just give them a call to find out why they didn't confirm your order and provide you a delivery schedule.

 

[Aaron622]

Mine shipped around two weeks after I ordered (back in early January).

 

[Graphicism]

What was the promised build/shipping date?

I e-mailed Justin a couple weeks ago and I got a reply minutes later.

 

[Tech2]

Mine took a few weeks.

How long ago did you email him? Justin is usually very good at communicating, so I would think that if there is an unusual delay he'd let you know. When I ordered mine, the volume knobs were on back order, so it took a bit longer than it should have. Justin was cool about it, and let me know the reason for the delay.

I know that the waiting is hard, but is can happen in this hobby. Relax. Headamp has a pretty darn good reputation around these parts and I'm sure you'll get your amp.

 

[makasin]

I emailed him about a week ago with no response. I got charged but I did not get any estimate on build time/ship date

 

[JLai]

I'm still waiting on my G-Lite LE back from Asr's January give-a-way.

 

[Anilan]

I got mine in 5 weeks. I waited 4 weeks before emailing Justin and I got a respone within a couple of hours. Ship time was about 1 week.

 

[zipdisk]

I think production back-logs are accceptable, but ignoring a purchaser's emails is not appropriate. He should tell you when he expects to ship, keep you informed, and tell you when he has shipped your amp. I would call him directly, and I would be polite. But, no, you should be informed about what to expect. Otherwise, if you have used a credit card, then you may wish to consider cancelling your order. Personally, I want to feel good about my purchases, and that includes feeling good about who I give my money to. There are many, many great headphone amplifier manufacturers.

 

[twc5964]

I was the same way when I ordered my GL...It took 4 weeks.Justin will deliver as he always does.It was well worth the wait.

 

[jmmtn4aj]

Did you try resending the email? I had to resend a few of mine to get a reply. Probably missed them thinking they were spam or something..

 

[Ampersand]

Quote:

Originally Posted by Gradofan2 /img/forum/go_quote.gif Whoa... thanks for letting us all know! Future buyers will be wise to "take extra care" when buying from this vendor. There's a history of other small vendors "having difficulty" in their delivery and communications - so... "caveat emptor." I was giving some thought to trying the GLite + DPS... but... I will be sure to take care. Hopefully... you paid by credit card and can reverse the transaction. But... you may want to just give them a call to find out why they didn't confirm your order and provide you a delivery schedule.

I ordered a DPS from Headamp this past fall. Like you're experiencing, I recieved a notification of purchase but no contact from Justin. Only after several email attempts did I finally get a response. He was waiting on parts and should get them soon. Time went by and heard nothing more. Finally, after 3 months of waiting, I received my DPS.

But to Justin's credit, he included a FREE G-lite along with the DPS i ordered. Not sure if that was accidental or as a means of 'good business practice'. Either way, all is well as my bedroom setup is now enjoying the extra g-lite.

So, hang in there. I suggest emailing again. Good luck. You shouldn't be dissappointed in your purchase. The glite is an excellent amp with great build quality.

 

[crimson_squee]

I paid for my gs1 just over 4 weeks ago. I didnt receive any emails from him to confirm after 2 weeks so I sent a total of 3 emails to ask if he had got my payment and got a response. I still havent received my amp

but he has a good reputation for coming through with the goods so will give it untill the end of this week (5 weeks) before I email him again.

I really hope it comes soon............. so I can smell my amp like people do in the movies with a fine cigar

Team running out of patience

 

[Asr]

I sense a lot of negative energy in this thread.

Don't worry about the lack of response folks, HeadAmp has historically had a good reputation on both product quality and delivery. It's essentially a one-man business and Justin continually has a lot on his plate, especially now, with the imminent new product

and the limited-edition amps (Aristaeus, GL LE).

So hang in there. Justin also hangs out here under the alias "justin w." if you want to PM him but I wouldn't suggest pestering him just for the sake of convenience, give the guy some space!

 

[cotdt]

you can ask him to just send you all the unassembled parts and assemble it together yourself. it would save a lot of time.