NinjaSushi2
100+ Head-Fier
- Joined
- Jun 5, 2012
- Posts
- 350
- Likes
- 11
I would just like to say the following.
So I have had quite a few hick-ups in the past with FrozenCPU but let me say this:
After personally speaking with FrozenCPU's CEO Mark and many of his associates, it has come to my attention of the vehement care and meticulosity of the company is bar none. I would like to extend how grateful I am for their customer service. Every time you call FrozenCPU, you don't speak to an automotive machine but an actual person. They go 110% out of their way to resolve any and all the issues at hand. FrozenCPU would also like to apologize to the community if they have shipped any orders that did not meet their customer's standards or have had pieces/parts lacking. FrozenCPU honestly has the best customer service I have ever dealt with, better than NewEgg.com, or any brick and mortar store I have been to. FrozenCPU also cares about how their customers perceive them and would like anyone to contact them personally and immediately upon any order being lackluster or failing to meet the standard. Every order that I have ever placed that had a mistake to it was corrected 100% by FrozenCPU and the shipping was paid for on their part. A+ customer service. I would recommend FrozenCPU to anyone out there based on their crusade to excel at making their customers 100% satisfied alone.
To the community! Mark and his crew do sincerely care about how their customers feel and it is not based on a money or rather in hopes of gaining more business as some may think. They want to be known as the go-to place for anything PC and try their utmost to please everyone. That being said Mark himself, once again the FrozenCPU's CEO, contacted me personally by phone and we resolved an RMA I was having issues with. How often can you really speak to the CEO/President of a company? That is customer satisfaction it's best. Way to go FrozenCPU, you truly are an A+ company.
So I have had quite a few hick-ups in the past with FrozenCPU but let me say this:
After personally speaking with FrozenCPU's CEO Mark and many of his associates, it has come to my attention of the vehement care and meticulosity of the company is bar none. I would like to extend how grateful I am for their customer service. Every time you call FrozenCPU, you don't speak to an automotive machine but an actual person. They go 110% out of their way to resolve any and all the issues at hand. FrozenCPU would also like to apologize to the community if they have shipped any orders that did not meet their customer's standards or have had pieces/parts lacking. FrozenCPU honestly has the best customer service I have ever dealt with, better than NewEgg.com, or any brick and mortar store I have been to. FrozenCPU also cares about how their customers perceive them and would like anyone to contact them personally and immediately upon any order being lackluster or failing to meet the standard. Every order that I have ever placed that had a mistake to it was corrected 100% by FrozenCPU and the shipping was paid for on their part. A+ customer service. I would recommend FrozenCPU to anyone out there based on their crusade to excel at making their customers 100% satisfied alone.
To the community! Mark and his crew do sincerely care about how their customers feel and it is not based on a money or rather in hopes of gaining more business as some may think. They want to be known as the go-to place for anything PC and try their utmost to please everyone. That being said Mark himself, once again the FrozenCPU's CEO, contacted me personally by phone and we resolved an RMA I was having issues with. How often can you really speak to the CEO/President of a company? That is customer satisfaction it's best. Way to go FrozenCPU, you truly are an A+ company.