So, it’s not the best news I’m afraid. I’ve spoken to one of the folks a bit higher up in the Focal UK food chain, and apparently - owing to the Arche being discontinued - Focal are very unlikely to go through with an update for this product to resolve the bug.
It would be worth checking you’re 100% up to date though; updates are available here:
https://www.focal.com/en/technical-...es/headphones-electronics/amplifier-dac/arche
But to be honest if you want to have the best bet for a resolution, I would contact Focal directly, as of course the folks over in Saint-Étienne have much closer ties to the Focal software department than we do.
Focal support is contactable at:
support.tech@focal.com
Really sorry I couldn’t throw you a better bone on this one.
Kind regards,
Henry