[FiiO]

Hi, guys

My PC is far from my K5. So I had to use a USB extender cable. But when I use this extension cable, Windows no longer recognizes the k5.
Is the USB cable that comes with the k5 different from standard USB b cables? Has anyone tried using another type b usb cable? (I don't have any others here to test)

Dear friend,

You could check whether you extension cable has the data transmission function first.

The K5 could work as DAC only when using with our players or DAC. If you are using only the K5, it doesn't have DAC function.

Best regards

 

[akash neagi]

hey, i have my x7 ii docked into the k5 and i know its connected properly because if i play music it comes out of the k5, but if i connect the usb to my laptop i cant use my x7 ii as a dac, it works fine when its not docked and connected straing into the computer and i am fairly certain that the usb cable i am using if fine as i use it with another one of my dacs, any suggestions?
im running udb dac driver 4.13.0

 

[Reboot]

hey, i have my x7 ii docked into the k5 and i know its connected properly because if i play music it comes out of the k5, but if i connect the usb to my laptop i cant use my x7 ii as a dac, it works fine when its not docked and connected straing into the computer and i am fairly certain that the usb cable i am using if fine as i use it with another one of my dacs, any suggestions?
im running udb dac driver 4.13.0

Are you using the original k5 usb cable? From my own experience, the k5 is very unstable using different cables than the original.
Try using the original cable if you still have it. If you don't have it, try with the smallest cable you can find (less than 1 meter long). Long usb cables do not work with the k5.
And always try to use a usb 2.0 port on your computer, not 3.0 (blue)

 

[akash neagi]

Are you using the original k5 usb cable? From my own experience, the k5 is very unstable using different cables than the original.
Try using the original cable if you still have it. If you don't have it, try with the smallest cable you can find (less than 1 meter long). Long usb cables do not work with the k5.
And always try to use a usb 2.0 port on your computer, not 3.0 (blue)

yeah im using the original cable and also a usb 2 port, i have 2 k5s in the house cuz my housmate has one too, same problem with that

 

[FiiO]

yeah im using the original cable and also a usb 2 port, i have 2 k5s in the house cuz my housmate has one too, same problem with that

Dear friend,

Do you have another cable for check? The X7MKII can only be charged when connecting to the computer?

Best regards

 

[akash neagi]

Dear friend,

Do you have another cable for check? The X7MKII can only be charged when connecting to the computer?

Best regards

I've tried 3 cables, it charges without being connected to the computer and also outputs music to the k5 amp

 

[FiiO]

I've tried 3 cables, it charges without being connected to the computer and also outputs music to the k5 amp

Dear friend,

If the cables have data function, it may be some problem with the player. You may try the factory restore or update the firmware again to see it it helps.

Best regards

 

[akash neagi]

Dear friend,

If the cables have data function, it may be some problem with the player. You may try the factory restore or update the firmware again to see it it helps.

Best regards

But it works fine when its connected directly to the computer
Ive also tried factory resetting and updating firmware, same problem precists

 

[akash neagi]

But it works fine when its connected directly to the computer
Ive also tried factory resetting and updating firmware, same problem precists

I was able to make it work, i dont know what did it to be completely honest, but i just connected it directly to my computer as a dac and then just docked it quickly and its been working fine since