Hi,Dear friend,
Since the issue could not be solved by yourself, you could consider contacting your seller for help first.
But if he could not help, you could contact support@fiio.com about that and send it back to us in China for replacement.
Best regards
Way too late. It was packed and sent back for refund. You still have a major issue on your hand though that need to be fixed for your other customers. At least do an official statement to avoid using the "FiiO Control EQ" till you find an adequate solution. As for me, i'll avoid FiiO for quite some time.
Regards.
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