FiiO BTA30,Hi-Fi desktop bluetooth receiver&transmitter,RCA/Optical/Coaxial interface
Dec 30, 2021 at 9:45 PM Post #547 of 584
Are there release notes for the V1.12 beta firmware? I can't seem to find them anywhere
Dear friend,

The beta firmware just improve the stability of Bluetooth connection. So if you meet some problem in Bluetooth connection, you could try to update it.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Feb 16, 2022 at 9:30 PM Post #549 of 584
My BTA-30 broke, buttons and toggles are unresponsive after booting up. only after unplugging the power does it shut down.
Just wanna ask if is it possible to claim warranty from Amazon US even though if it's shipped abroad?

here's some video to show what's happening
https://drive.google.com/file/d/1D-eto0f5_0iK_MOqtHF5i4vzS3ulyYAf/view
Dear friend,

Which country are you located in now? Did you buy it from Amazon USA? You could try to contact the seller for help first. If the seller fails to help, please contact us(support@fiio.com) again with the receipt attached.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Feb 17, 2022 at 12:59 AM Post #550 of 584
Dear friend,

Which country are you located in now? Did you buy it from Amazon USA? You could try to contact the seller for help first. If the seller fails to help, please contact us(support@fiio.com) again with the receipt attached.

Best regards
I mailed the support and referred me to the service center in the US. I'm from UAE so i was wondering if there's a service center here for Fiio products and if the warranty is also applicable
 
Feb 17, 2022 at 9:18 PM Post #551 of 584
I mailed the support and referred me to the service center in the US. I'm from UAE so i was wondering if there's a service center here for Fiio products and if the warranty is also applicable
Dear friend,

If you did not buy the product from the local seller in UAE, the local seller may not be able to help.
You could send the receipt to us first. And would you prefer sending back to us in China for check?

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Feb 17, 2022 at 10:35 PM Post #552 of 584
Dear friend,

If you did not buy the product from the local seller in UAE, the local seller may not be able to help.
You could send the receipt to us first. And would you prefer sending back to us in China for check?

Best regards
I could do that. I'm just waiting for the mail from the US service center since i've already sent them my invoice.
 

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