I own and daily use the Indigo for more than a year now and must say I was
very happy with it
until...
There is one thing people buying Indigo maybe aren't entirely aware of. The volume knob on the card is an ordinary analogue pot. It is
not a "control" knob working in cooperation with DSP or DAC or drivers or anything. It is
directly in the signal path. That means it is just a matter of time when the knob starts to make trouble. And my time has already come...
Firstly, crackles, static and hiss started to appear only when I moved the knob. As they were getting more intensive, I tried to forget that the knob had been there at all and used solely the software console for adjusting volume. But now, the pot is probably so polluted with inevitable dust that even a slightest movement of the card or the notebook itself (or sometime even no movement at all) makes the knob add significant amount of hiss and static to the output...
The developers must have known that an analogue pot directly in the signal path will have a limited lifetime. It takes me by surprise even more as Echo Audio is by no means a novice player in the professional and prosumer audio world. It kind of reminds me of the battery problems with iPod -- similarly to the battery in iPod, the pot is AFAIK by no (ordinary) means user replacable. The iPod movement is fortunately so massive that pictorial guides for replacing the battery yourself are all around the Internet nowadays. But I strongly doubt that anything similar will appear for the Indigo card.
Maybe in US sending the card to Echo for repair is not a big deal at all. But I bought mine in Europe. The price was nearly double the one in US and I'm not sure whether there is any local after-guarantee repair service at all.
And who knows. Maybe I'm the only one having this problem. In that case, please ignore my pointless rant...
If there wouldn't be this nasty issue I would happily recommend the Echo Indigo to anyone. In terms of audio quality it is a really great product. The drivers are rocksolid and the virtual outputs are really useful when running multiple audio applications concurrently. (All the Indigo series has this feature as the drivers are the same for the "plain" Indigo and both the newer IO and DJ version.)
P.S. If anyone knows how to replace/clean/repair/anything the volume pot in the Echo Indigo, plase LET ME KNOW! Thanks.
And sorry for my English.
Greetings from Slovakia.