Ebay Store Service

[ama]

Not to name names or anything, but, I have a question for all of you regarding the expected level of service one should expect after buy and PAYING for a product.

Basically, after a month of searching and trading emails, I purchased something from a seller with a Ebay Store (presumably that means he has a larger and better run operation) on Thursday at 12:30pm EST. The money was transfered via PayPal from a confirmed credit card and the reception of the money was confirmed by PayPal. The seller's website promised that all orders received before 1pm EST would be picked up and shipped at 1pm EST. Additionally, the seller's website promised that a tracking number would be supplied as well as shipping insurance. I emailed the seller about two hours after the 1pm deadline because I did not get my shipping information. I have yet to hear back form the seller. I am starting to get irritated. What shall I do?

Thanks for the advice,
Adam

 

[plainsong]

I wonder, there are a couple of us as of late who have had problems with a certain ebay store. Are we all having problems with the same ebay store? Is this ebay store also a Head-fi sponsor?

 

[ama]

I do not think that it would be proper of me to get to spicific about the identitiy of the store on such a public fourm. Needless to say I am becoming very irrate, and I feel as though I might write somethings that I will regret. I was just looking for some advice on how to handle problems like this in general. If anyone has some it would be of much help.

 

[ama]

Does anyone have any advice they could give me? I am starting to get very angry here and I don't really know what to do. This was my first hi-fi headphone purchase and so far it has not been pleasant.

 

[minya]

Yes, it would be proper to reveal who's doing this. Secrecy doesn't help anybody.

$10 says you're dealing with iDealSound, because he did the same to me: dicked me around for a month and never delivered the product. I did eventually get a refund in full, but only after wasting my time and energy for about one full month.

- Chris

 

[ama]

Guess I just lost ten bucks... Does that give you any new ideas?

 

[minya]

Heh...

Yeah, just keep on him for a refund. He's very strange with email responses: sometimes quick, sometimes two weeks in between messages.

Demand your money back ASAP and then purchase from Todd the Vinyl Junkie. (That's what I'm gonna do, at least.)

- Chris

 

[ama]

He is good about responding to emails before and while you are paying...but after that, watch out. I am so upset.

 

[ama]

I am new here, and obviously have absolutely no pull whatsoever, but, perhaps Head-Fi should go shopping for a new sponsor to replace (less then)iDealSound. I can say from experience that they only reason I bought form there is because I saw that they were a sponsor at Head-Fi; and after spending three weeks here reading the boards I felt comfortable with the community and I figured that they must have good and reputable sponsors (not to put down anyone). I suppose that I was partially mistaken.

Anyway, I apologize for venting but I am irritated. Any one with advice is more then welcome to share it.

Thanks again,
Adam

 

[plainsong]

Yeah, Paul is a few short days away from a big ole negative feedback in the buyer/seller feedback forum. If ebayers don't care, maybe headfiers will.

I returned the Shure E3's over a month ago, and he won't even answer the simple question if they arrived or not. With him being this cagey, in all honesty if he tells me now he doesn't have them, I won't believe him. If he were being honest, he would have told me weeks ago. And if he was ethical, he would have explained his absence. I'm at the end of my line with him.

A few more days, and he'll have a negative ebay feedback, a complaint filed with ebay and/or paypal, a bad feedback here, and I'll have to start the complaint process with Visa. As it stands now, I paid for Shures, I returned Shures, and I have neither the money nor the phones. What is happening over there is beyond me... but this isn't normal for Paul.

 

[ama]

I hope everything is all right with him... If this were out of character then one would think that he would give his paying and even non-paying customers some heads up. He owes us at least that much (not to mention a pair of Shure E3s…). It is unfair that I should have to suffer if he is dealing with issues that are beyond him. It might be a selfish attitude, but, not an unfair one.

Adam

 

[chiefroastbeef]

hmm what this guy experienced seemed to be the total opposite

http://www.ipodlounge.com/forums/sho...threadid=28662



you don't think the guy works for idealsound do ya?

the testimonial sounds pretty "set up"

anyways i'm sorry this is happening to you, hope it'll work out

 

[ama]

Two things, first, I'd like Paul's number so I can get things done quickly and not have to wait for Paul to get around to checking and responding to his email. Second, iDealSound has a 99.9 percent positive feedback rating so they must be doing something right, but, that just makes this whole thing all the more irritating.

Adam

 

[minya]

You can request contact information (including phone numbers) on eBay.

- Chris

 

[tortie]

I least you could do is to post negative feedback about them in our feedback forum & on ebay. I noticed that there are at least 3 people here who had a bad experience with them but they only have 1 negative feedback in ebay so far.