Kerby1280
New Head-Fier
- Joined
- Apr 5, 2008
- Posts
- 43
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WoW what a past couple of weeks I've had on Ebay. I purchase a set of Sylvania Jan CHS 6AK5 tubes of Ebay on June 23rd in anticipation of my Little Dot MKIII (also purchase from Ebay directly from Little Dot). More on the Little Dot purchase in a minute. Item was shipped on the 25th with a confirmation number via USPS. I wait patiently for 5 days and nothing shows up...so I go on USPS's website to check on the status and too my amazement it shows it was delivered on the 30th- to my old address which I haven't live in for the past 5-6 years!!! It was the initial address I use to sign up on Ebay. I strictly remember deleting the old address and updating to my current address when I moved. I have been buying and receiving stuff from Ebay for the past 5-6 years at my recent address without any problems or incidents untill this. So I go back and check the PayPal invoice and it shows my old address under the ship to section and it was confirmed. I don't usually pay too much attention to the PayPal invoice. I just scan and look at the price to make sure I'm not getting charge anything extra and pay afterwards. So lesson learned- CHECK YOUR PAYPAL INVOICES FOR ANY MISTAKES BEFORE PAYING. I called up Ebay customer service and talk to a woman- Sue. I tell her my situation and right away she knew what I was talking about. She mentions and these are her exact quotes, " Oh, this has been happening lately." She then puts me on hold to look up my account. She then comes back on the phone and explains to me what happen. She explains that Ebay has been unlinking PayPal accounts that you associate with your Ebay account- glitch. So if you won an item on Ebay and pay with PayPal, all the information saved from PayPal was lost and what ever information Ebay had on file they would use that instead. I check my Ebay account information and low and behold- on file for my shipping address was my past residence. I updated it and ask Sue what can I do about my situation. She tries to help me find a couple of resolutions- like actually driving down to my old place and see if the homeowner would hand over the items. I tell her it's a 200 mile two way trip. I would spend more on gas than what I spent on those tubes. I ask her what can Ebay do for me since Ebay was the one that screwed things up. She then asks me did the seller ship it with a signature confirmation and I tell her no because the seller was trying to ship it as cheap as possible. Sue then puts me on hold for a good 10 minutes- I guess she was talking to her superior. She comes back on the phone and gives me another suggestions. Since the seller shipped without a signature confirmation I can technicall file a complaint for item not receive. I tell her that is unethical and I would never do that. The seller did nothing wrong and she agrees. So she suggest doing a reverse look up in the phone book and calling the residence and have them forward it to me. I tell her what if the residents claims to not have recieve the package. I ask her what has Ebay done in the past similiar situations. She puts me on hold again and comes back after a few minutes and tells me Ebay usually trys to stay away from situations like this. It seems like Ebay was trying not to claim fault but she clearly knew who was at fault. So I hang up the phone and now I'm comtemplating what to do. Any suggestions?
