[Harrold]

Please help..i ve just broke my headphones yesterday and i dont know what to do.so i went to the company named av electronics here in brunei where i bought the product but they said that try to email the beats company to ask for spare parts or to see if the company will replace it for you.its still new and it is still under the warranty.i just bought it last month august 5 2010. Please help me to find a solution. please...

 

[earthpeople]

So... have you tried contacting the customer support?

 

[buffalowings]

oh boy....well, give monster a call, they never replied to my email concerning poor quality ear tips that came with my monster pro turbine coppers. the solo's aren't the worst sounding phones in the world (IMO, they sound pretty good) but as you may know now, the build quality is absolute poop...wish you'd looked into headfi earlier
 
best of luck
 
James
 

 

[winma]

How did you broke your headphones BTW? Or its a manufacturing defect? 

 

[Harrold]

thanks..its pretty hard for me to contact them..do you guys know anyone or company whose selling some spare parts of the beats.

 

[Harrold]

it was actually from my neck then when i wanted to hear some song i brought it up to my ear then it just broke..so i went straight to the shop where i bought it.

 

[Harrold]

suggestions please i need help

 

[buffalowings]

Quote:

suggestions please i need help

give them a call at 1 877 800-8989, emails are practically useless with these guys, maybe they're neck deep in replacing defective products

 

[winma]

Honestly, i've never seen spare parts for them. I cant help much on that. 

 

[buffalowings]

1 877 800-8989....IMO, monster really needs to get their fit and general finish together, when I tried out the beat solo HD at bestbuy, the headband was already splitting at the hinges, I thought they worked this out after all this time they had, guess not (tsk tsk tsk)

 

[Harrold]

Thank you very very much.im going to contact them as soon as possible regarding the product