[tayano]

I want to buy me some ms-1,I've been looking in the "for sale-forum" but all the ms-1 are sold.
I've e-mailed alessandro products to ask if they accept paypal,but they don't answer.

Do you know if they accept paypal and what's their adress?

Edit :
they have 2 e-mail adresses ;

hounddogcorp@msn.com
info@alessandro-products.com

Which one is easiest to get deal with them ?

 

[K.Ashwood]

I have emailed them myself and they are absolutely horrible about answering email.

I am surprised they sell anything on the internet.

Keith Ashwood

 

[tayano]

they service suck, I relly want to buy ms-1

 

[hugz]

the alessando people are old people. Although they should maybe take an effort to adapt to the internet they seem to be a bit old to naturally adapt.

Although i feel that they should try harder to use email, maybe you should try to call them before you completely dismiss their customer service.

I dont think their customer service is bad because they're jerks (like most companies) but simply because they're not comfy with modern tech

 

[tayano]

to call them would cast to much. I live in sweden ,the prices to call Usa and other countries is too high. You must buy a special card if you're going to call outside sweden with human prices.

 

[shochu]

i had my cousin called alessandro to order an MS-1 for me.
after 5 calls in one day went unanswered last wednesday, they finally picked up the phone the next day. it was none other than george himself.
he actually asked my cousin to order from the online website.
so he did..

we'll see how it goes.

 

[Oink1]

Phone contact is the only way to go with Alessandro in my experience... And no, I'm prety certain the don't take PP payments

 

[tayano]

Some people have paid their alessandros throught paypal.
I got their paypal adress from another thread and it's hounddogcorp@msn.com
but I want to contact them first too see if evreything is okay.

 

[Oink1]

Quote:

Originally Posted by tayano Some people have paid their alessandros throught paypal. I got their paypal adress from another thread and it's hounddogcorp@msn.com but I want to contact them first too see if evreything is okay.

Oh right - I stand corrected!

Phone is the way to go....

 

[K.Ashwood]

If you are selling on the web it’s inexcusable that you don’t answer your emails in proficient timely manner.

Now I completely understand that emails sometimes get lost or inadvertently go unanswered do to just plain simple human or computer error. Trust me it happens a lot. Especially if are answering a lot of email.

It however is a completely different story when several emails go unanswered and ignored. It is simply bad business.

This has becoming has been a recurring theme. Alessandro does not answer their emails.

They need to seriously consider addressing this problem. They have a great product that is being tarnished by poor communication skills.

I hope they fix the problem soon.

Keith Ashwood

 

[Oink1]

Good point well put - I gave up and resorted to the phone after about 3 attempts!

 

[saturnine]

You can always use a PayPal virual credit card.. works for me.

 

[Oink1]

Quote:

Originally Posted by saturnine You can always use a PayPal virual credit card.. works for me.

- Tell me more....

 

[saturnine]

Quote:

Originally Posted by Oink1 - Tell me more....

Login to PayPal. Click withdraw. Click "Shop online with a PayPal virtual card". Done

It gives you a Mastercard account with your existing funds as your maximum spending limit. Works anywhere, and is free to use.

 

[Oink1]

Quote:

Originally Posted by saturnine Login to PayPal. Click withdraw. Click "Shop online with a PayPal virtual card". Done It gives you a Mastercard account with your existing funds as your maximum spending limit. Works anywhere, and is free to use.

Well you learn something new every day! - Thanks!