Does the Sony MDR-1000x utilize Ldac technology with out an Ldac Source?
Mar 10, 2017 at 10:08 AM Thread Starter Post #1 of 18
gt462

gt462

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Good Morning All, I just purchased a pair of MDR-1000x's after listening to the bose quiet comfort 35's and a brief listening of the Dennon Globe Cruisers. 
 
I am looking to utilize this potentially amazing Ldac technology that Sony is selling with these headphones.
 
Unfortunately i just left an extended chat with a Sony product specialist who is trying to tell me that my headphones are utilizing LDAC even if my sending unit is not.
 
This makes no sense to me.
 
the question is-
 
 
Do I need a Ldac Source to utilize ldac with my MDR-1000x's?
 
Mar 13, 2017 at 8:58 PM Post #4 of 18
gt462 said:
  So why would sony tell me i didnt?
Click to expand...

 
They were probably referring to the DSP that is always when noise cancelling is ON regardless of input (AAC, LDAC or APTX). It's just that LDAC gives the most uncompressed audio compared to the other 2.
 
Mar 15, 2017 at 8:28 AM Post #5 of 18
That is a really sorry excuse for sony's customer support. I was simply looking for a means to transmit ldac from my computer thru a dongle or something like that. But their "expert" simply copied and pasted the Ldac information off of the ad for my headphones. Complete waste of my time!
 
So it seems, based on my own research, that there is no such USB ldac dongle. you have to spend another 250 on one of their really cool portable players that are Ldac capable. OH well, guess what im asking for for my Birthday?
 
In the mean time- the headphones still sound great. Better than the Bose QC 35's and the Dennon Globe cruisers. And this is with out Ldac!
 
Mar 15, 2017 at 9:23 AM Post #6 of 18
I think you're being rather harsh here... You seriously can't expect a customer support worker to know all every single detail about every product do you? 
 
Apr 12, 2017 at 4:28 PM Post #7 of 18
Really? Harsh? Its about accountability. I payed good money for this product and i was looking for support- Guess i should have called toys r us- it would have been more helpful.
 
Its one thing to not know and admit that you dont know, its a whole other thing to act as a representative of a company and tell a customer that they are wrong. They are misrepresenting their own product and this was three so called experts deep. I dont expect every customer service rep to know every product sold by the company they represent- dont be silly. After talking to the first 2 representatives i asked to talk to someone who could speak to sony's proprietary ldac technology and how i could maximize its benefit using my new sony headphones. If i cant go to the manufacturer for this question who should i ask? 
 
No, the right thing to do would have been to admit that you needed time to properly research the question and then get back with me. Simple really.
 
Apr 13, 2017 at 1:02 AM Post #8 of 18
gt462 said:
  Really? Harsh? Its about accountability. I payed good money for this product and i was looking for support- Guess i should have called toys r us- it would have been more helpful.
 
Its one thing to not know and admit that you dont know, its a whole other thing to act as a representative of a company and tell a customer that they are wrong. They are misrepresenting their own product and this was three so called experts deep. I dont expect every customer service rep to know every product sold by the company they represent- dont be silly. After talking to the first 2 representatives i asked to talk to someone who could speak to sony's proprietary ldac technology and how i could maximize its benefit using my new sony headphones. If i cant go to the manufacturer for this question who should i ask? 
 
No, the right thing to do would have been to admit that you needed time to properly research the question and then get back with me. Simple really.
Click to expand...

In no way did you convey the information in earlier posts, that the Sony representatives said you were wrong after correcting their misconceptions nor did you say you asked to talk to multiple representatives and they all couldn't help. Now to be clear, I do understand why you would be frustrated in that situation. The Sony representatives saying you're wrong when you weren't, is clearly wrong, but the information you required isn't anything that couldn't be solved or found rather easily online. If the case were you were trying to repair a product, and they refused under some claim, that is a different story. Just my two cents, but I honestly don't think you should be blaming the low skilled low paid workers unless they were being rude to you, which in that case, resides more with the individual and isn't representative of all of them. If you are blaming their lack of knowledge, that blame should be put under the company for not properly training their employees or failing to have sufficient more "knowledgeable" employees. If you really disliked their service, then just don't buy another Sony product.
 
Apr 13, 2017 at 8:50 AM Post #9 of 18
I think you are confused about how the whole customer support thing is supposed to work. If i need information about how a product works of course i should be able to reliably count on the information given by that company about their own product. You can think this is harsh that's OK, we're all entitled to our own opinions. 
 
Why would i eliminate this amazing pair of headphones because a few customer service reps at Sony didnt know about Ldac? Dont be silly, that would be punishing me. If i want to complain about their customer service and still support them by buying what i consider a superior product of course i can.
 
If you work for Sony, please ask them to offer up some paid training on how Ldac works but follow it up with two really big thumbs up on their amazing new wireless noise cancelling headphones the MDR-1000X's!
 
Oct 24, 2017 at 11:53 AM Post #11 of 18
so does the mdr 1000x have ldac or what?
 
Oct 25, 2017 at 5:09 PM Post #13 of 18
i have note 8, but it needs oreo correct? im not sure...
 
Oct 26, 2017 at 9:12 AM Post #15 of 18
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