[Bobo Fret]

So I ordered some IEM's back in January and haven't heard anything since. I have contacted them a half dozen times and initially got a couple "we'll look into it" type responses (and never did). And with the last several communications it's crickets. Am I getting my panties in a wad over nothing, or do I need to book a flight and start cracking heads? This seems well out of line with their projected ETA. I don't know if it's a COVID-19 thing or what, but the lack of at least a single cogent response is pissing me off mightily. Thoughts?

 

[Malevolent]

I've dealt with Null Audio before; I've had 1 really bad experience, but several good ones, too. With that being said, even with the negative episode, there was relatively good communication throughout.

COVID-19 has definitely impacted businesses, but I don't think it is a viable excuse to leave their customers in the dark.

 

[kdphan]

If you paid with a credit card, just have your credit card company reverse the charge.

 

[hkpants]

I've had multiple positive dealings with Null Audio. I have also contacted customer support several times with questions and they have anyways gotten back to me relatively quickly. It's strange that you are having trouble since i last contacted them in April (after covid) and they reponded quickly. While I have great experiences with them, if this continues, I suggest a chargeback. What did you buy from them?

 

[Bobo Fret]

I ordered a pair of AAW A3H's - their triple driver hybrid customs. Bought 'em to use strictly in my recording studio - something inexpensive and utilitarian as cables and gear in general take a bit of a beating in my studio.

I'm sure I paid with a credit card - it's been so damn long I forget and their email invoice doesn't show the method of payment so I'll have to go do a little looking/reminding. I wonder if there's a statute of limitation on chargebacks???

And it's not like they've been a$$holes. They were quite pleasant and prompt the couple times I did get replies, each time saying they'd look into it for me. Then radio silence.

I hope it's not a write off. At least I didn't buy some top of the lines.

 

[Malevolent]

I'm sure I paid with a credit card - it's been so damn long I forget and their email invoice doesn't show the method of payment so I'll have to go do a little looking/reminding. I wonder if there's a statute of limitation on chargebacks???

In general, charge-back requests should be initiated within 180 days of the transaction. This might vary between countries, though. Do check with your card-issuing bank ASAP.

Alternatively, you can try reaching out to Null Audio via Facebook. Posting on social media might elicit a response from the owner.

 

[Bozz_Keren]

I have also have some troubles contacting Null Audio. I sent Phantom CIEM to reshell to Universal on February, and they said it will took 10 weeks give or take to finish. Along came Covid-19 and I understand the trouble that many company have to go through. But it doesn't mean that you stop communicating with your customers, I have sent 4 emails but did not hear any reply from them whatsoever... This is my first attempt to reshell with Null but it left bitter taste in my mouth...

 

[hkpants]

Disappointing to hear since Null Audio has been great to me, but if they aren't responding, sounds like a chargeback is the way to go. As others have mentioned, social media is also a good option.

 

[Bobo Fret]

Thanks for the insight guys!

 

[NEBULAKERS]

Thanks for the insight guys!

Hi Bobo Fret, I had several good experiences with Null Audio and just called them yesterday to inquire about something and all seems in order and business as usual. So i reckon all will be fine.

 

[Bobo Fret]

FINALLY...an answer.

Ships tomorrow. Woot Woot!!!

 

[Malevolent]

FINALLY...an answer.

Ships tomorrow. Woot Woot!!!

Awesome!

BTW, was there any reason given for the delay and/or lack of communication?

 

[Bobo Fret]

Nope. Not a word.

 

[Bozz_Keren]

At long last some good news.. Null-audio just replied me on FB stating my order will be shipped next week,
they said because of Covid-19 production progress has been disrupted, but no explanation why there is no communication or email reply for almost 2 months

 

[Bobo Fret]

Cool on you.

Yeah, I definitely factored COVID-19 in as to the timing of when I started inquiring about the status of my order. But > 6 months waiting, I figured certainly by NOW a status update was not out of line.