Circuit City service issue

[rickcr42]

Quote:

Rick, I don't think the post here and the offer for a new TV were related at all, but rather just a coincidence of timing.

Oh yes they do.the evidence is overwhelming that when a product is metioned as there being a "problem' either someone representing the company replies in the thread or someone makes direct contact with the person having the problem behind the scenes and then monitor the "good" feedback.
If you think this does not happen it is probably because we hate to think everything we do on line is so closely tracked by many for their own resons.

even here at Head-fi an amp to remain nameless brought people into threads that made NO other posts on ANY other topic but as soon as it was mentioned all hell broke out from the usual suspects.

In another thread,again here,there was some questions on a Manley products amp and Eva Manley wweighed in herself.
Look at the profile,look at the sign up date and the thread date,look at the posts and see exactly what her first post was and on what topic.
Just happened in ? Walking by and stopped in for a chit chat ?
Hardly.

And even though I can not remeber the specifics there have been numerous threads here over the years where a problem was resolved after a producrt was crapped on by direct company intervention.

I have always been a "if it walks like a duck and it quacks like a duck it is probably a duck" kinda guy.
Coincidence is one time or at best two times.When something happens with semi-regularity I call it a pattern.

Just me and my suspicious nature.

I look behind things to see what they really are rather than take stuff at "face' value.The up front and loud is usually a cover for behind the scenes and quite

 

[plus_c]

Yeah, but that's different - these are small companies you're talking about that know the site - like, if the company involved was Headroom, sure, I'd expect Tyll to drop in on a thread. But this is Circuit City we're talking about here. Especially with the struggles they're having with Best Buy, I'd be very surprised if they had even one employee whose purpose was to surf the web all day looking for negative feedback. They're just far too large of an organization to be that close to the communities in which their customers live. Note that Apple doesn't drop in on any of the iPod threads...

 

[450]

Quote:

Originally Posted by skullguise I'm still paranoid that the breakdowns are planned. What happened to the "good ol' days" when TV's were made better, and they lasted 10-12 or even more years?! My brother got a console-style Sony from my grandmother when she passed away. The TV was already about 10 years old, but the pic was great, and he used it for perhaps another 7-8 years! I'm pretty sure it was working fine when he got rid of it.... Man, I feel OLD for saying this

We have an older Zenith TV. It's now 19 year's old (older than me!) and gets good picture. It out-lived our projection tv twice (we've multiple repairs and one replacement of our 46" now 48" Sony TV)!


EDIT: I also hate this new "buy it now, throw it away a year later idea"...

 

[rickcr42]

Quote:

Yeah, but that's different - these are small companies you're talking about that know the site

Manley may not be Sony but small ? Hardly.Look to the pro end and not the home equipment area.

They are just not so large or in a market where crapping on your customers is a good way to respect.Sony IS that large and they care little until someone with weight bashes.you and i could sit here going back and forth all night bashing away and they would maybe notice but not respond unless there could be grounds for legal action.

There have been many instances where after a posted problem with a product or a company there is shoretly thereafter a representitive signing up then posting and that is no coincidence or they take it off line and resolve it on the condition that the person that had the problem post the satidfaction with the service.
Like I said,I can not remember every specific off hand but it is not something so obscure to not be a pattern

 

[LFF]

Personally I never buy ANYTHING at Circuit City because their service is pure and utter crap. Thier prices are not competitive with Best Buy and at Best Buy I get better service.

Moreover, every single time something I have ***k's up, I just run it over to best buy and they will usually fix it or replace it. The extended warranty is great but you also have to keep in mind exactly what your buying.

On a tv, well, I would not get an extened warranty as I would like to replace as new stuff comes out.

Now on my iPOD I bought one and I have replaced it at least 3 times, all with absolutely no hassle. My adivce to all you is to stay away from Circuit City as it should be renamed Crap Canyon.

 

[archosman]

Store's Floor Model Computer Loaded With Woman's Personal Info
Circuit City Says There Should Be No Expectation Of Privacy
POSTED: 2:49 pm MDT May 6, 2005
UPDATED: 11:02 am MDT May 7, 2005
DENVER -- Imagine receiving a phone call from a stranger who knew your most private thoughts, knew what you looked like, knew your Social Security number, and even knew how much you make and where you work.
Video



Woman Sues After Learning That Her Info Was On Floor-Model Computer

That happened to a Colorado woman after she took her computer to a major electronics store.

Her situation may be surprising given all the warnings about identity theft. But it's not surprising if you think for a moment about what's on your personal computer. There may be files about your income, business records, taxes, personal e-mails, dirty jokes, pictures and more.

It's all personal information unless you took your computer to a local retailer.
Susan, who asked us to conceal her true identity, did just that.

"I do want the general public to know this information. I want them to be aware that their privacy is not protected when they go into that store," said Susan.

That store is Circuit City.

Last June Susan went to the Circuit City store in Boulder to buy a new computer. She asked to have the files from her old computer saved to a disk.

"Let's just say I had many years of private writings, papers, personal information, pictures," Susan said.

Circuit City employees copied those private writings and papers onto a floor model computer then onto a disk. But they never removed Susan's personal files from that floor model computer. A few days later, that computer was sold.

"That evening I got a call from a strange man that I do not know who told me he purchased a desktop floor model computer which contained all of my personal information," Susan said.

When she finished talking with him, she said she felt "shock and fear and anger and disappointment that this happened."

"I can't even express the deep violation that I feel," she said.

Susan said it got worse. She said she questioned Circuit City and was told it was her fault for having those personal files on her computer and for expecting Circuit City to protect her privacy.

That's when she filed suit.

"I don't believe they have a solid legal argument here," said Howard Bernstein, Susan's attorney.

"They're coming up with some argument that it's not really your personal computer or you can't treat it as your personal computer if you bring it into our store. There is no expectation of privacy," Bernstein said.

7NEWS' hidden cameras found a change at Circuit City stores after Susan filed suit.
Employees now offer to transfer files for a fee and promise to protect your information.

"We don't download anything onto our computers whatsoever because it's a liability for you and it's also a liability for us as well," said a Circuit City employee.

That's a change from what Circuit City is telling Susan in court. The company says it had "no contractual duty" because the transfer was done at no charge and with no promises to protect her privacy.

Susan believes any reasonable customer expects a major computer seller would protect their privacy.

"According to them, I'm the only one who feels this way. I'm the only customer who has a problem with the fact that they don't have any respect for a customer's privacy," Susan said.

The two sides will settle their differences later this month.

Because of the pending litigation, officials with Circuit City denied our request for an on-camera interview.

In court documents, the company admits to a mistake with Susan's information but also believes they were under no legal obligation to protect her privacy since she did not specifically ask for protection.

 

[DJ Mauler]

that sucks brother, if you think that is bad be glad you didnt deal with compusa jesus i dont even wanna go into it might give me a stroke.


but ya dont let them punks get away with it, they hope like most people youll roll over and take it DONT. fight it till you get your money back and your tv