[bocky]

Hi everyone, is there anyone who has successful experience with getting replacement battery or battery replacement service with Chord lately in the States? I have been using a Mojo for a while now and was considering buying a Hugo. But I was also concerned where getting replacement battery would be a hassle. And it turned out that it is: I contacted my local dealer and was told they cannot order the battery for me. Tried to contact #Mython on the forum and heard nothing. Wrote to Chord directly and got nothing. I feel very frustrated and disappointed with Chord's support at this point. I hope by starting this thread somebody here can provide some helpful information to others who are as confused as I am. And something to think about for those who are considering buying one of their battery powered devices because batteries will die eventually.

 

[Tex Irie]

You should probably post this in the impression threads for those devices to get a faster response.

 

[montanari]

Chord customer service is amazing
anyway you could easily find a replacement for cheap
this is the model
Li-Ion battery 1S1P ICR18650-22F + PCM (8.14Wh) UN38.3 3.7V 2.2Ah fils

 

[TubeDAC]

Don't order this battery, the specifications don't match the Chord Mojo! I orderered one and it's too big. Maybe it fits the Hugo?

 

[montanari]

we were talking about the hugo..