[JSitthi]

Long story short, I sent in a pair of DT 1350s for repair due to a manufacturer's defect and have no clue where it is.
I sent them out to the Sound Surgeon in New York, Beyerdynamic's "authorized" repair center. That was January 26th.
 
It's been over 3 weeks and I haven't heard from them at all. They're not replying to my emails or phone calls.
 
Did I just lose a pair of $300 headphones?

Does anyone else have experience with Beyerdynamic's repair service? This lack of communication is just unacceptable...

 

[Etrips]

I'm in the same boat as you. Sent in my DT770's on March 2nd, my card was charged and since then I haven't heard a peep from them despite emails and phone calls to them.

 

[JSitthi]

I received mine about 3 weeks ago. As long as you know they have it, you should be fine. The turn around time is just ridiculous though.

 

[Etrips]

Wow, it took them about 5 weeks turnaround?
 

 

[JSitthi]

Quote:

Wow, it took them about 5 weeks turnaround?
 

6 and a half weeks actually, my bad.