wes.coleman
100+ Head-Fier
- Joined
- Sep 12, 2007
- Posts
- 319
- Likes
- 11
Has anyone who purchased something from Audiocubes.com had any problems with customer service? About 2 and 1/2 weeks ago I ordered a pair of earphones from them, only to have my order sit in the "pending" mode for a week (the money was gone from my account almost immediately, so it wasn't a money thing). I asked what the holdup was, thinking it may be a stock issue. The customer service representative assured me everything was in order and he moved my order to the "processing" stage. It was "processing" for another week before I decided to send another email and ask if my 'phones had shipped. It was about 3 days before I heard back, only to be told that my order would ship when they had them in stock early this week. This, after I was told that stock wasn't an issue and that my package was soon to be shipped.
Finally I get an email that my package has shipped on Wednesday (10/14/2009). First, the tracking number isn't working, so I give it a couple of days for USPS to get their data right. This morning I look and it says "shipment info received" which means the package hasn't even left yet. Worst of all, I'm not sure whether my stuff is coming from Japan or Greenwich Village, so I have no idea how long it will take to get here when it finally does ship.
Any other poor experiences with them or is this just a fluke? I'd like to do business with them in the future because they have such cool stuff, but this has definitely made me reluctant to do so again.
Finally I get an email that my package has shipped on Wednesday (10/14/2009). First, the tracking number isn't working, so I give it a couple of days for USPS to get their data right. This morning I look and it says "shipment info received" which means the package hasn't even left yet. Worst of all, I'm not sure whether my stuff is coming from Japan or Greenwich Village, so I have no idea how long it will take to get here when it finally does ship.
Any other poor experiences with them or is this just a fluke? I'd like to do business with them in the future because they have such cool stuff, but this has definitely made me reluctant to do so again.