[WhiteHartMart]

Thanks for the update @Audeze although ‘hope to be in the next few weeks’ still doesn’t sound terribly optimistic even for PS orders. Internationally this could still be March I guess which is why UK website just says Q1?

Hopefully the firmware work goes well and ahead of schedule.

 

[PixelSquish]

This is how it always works in consumer capitalist culture - over promise and under deliver. Most companies do this constantly

 

[bluedessert]

I know I probably won't get a answer to this, but I gotta ask. What are the firmware issues that is preventing the PS version from shipping?

I assume it's massive if you're holding back shipments to fix it.

 

[Bestventje]

Just wished i didn't knew about the Maxwell yet and that i first saw these somewhere in March because of a youtube review now refreshing this forum every second.. I need to stop torture myself

 

[MateuszW]

Just wished i didn't knew about the Maxwell yet and that i first saw these somewhere in March because of a youtube review now refreshing this forum every second.. I need to stop torture myself

Yeah, but now we know they are at least few weeks away. Only thing I wish for now would be some pictures. Just to take a look

 

[HiFatality]

I deeply respect this honesty. Please do not hesitate to share your difficulties with your customers. Be frank, be sincere, be transparent, and explain the unexpected with patience, people would understand.

I’m a Penrose owner, and also a fully paid Maxwell buyer. I deeply appreciate Audeze for bring high quality plainer magnetic tech to the gaming market. I will surely support Audeze and wait until Maxwell is ready.

Most importantly, we (at least I) want to hear and see more information about Maxwell. Official unboxing, hands-on videos will do just fine. Please share this amazing product with us!

Lastly, you may want to learn from this experience, and have more conversations with your development team. Every decision has its consequences, and an over-promised releases date might introduce negative impacts on your brand and employees. Honesty and humbleness might help to minimize future costs.

May Audeze be prosperous!!

Hi all, we have an update to provide for shipment times:

We now have Maxwell units in our SoCal warehouse, and are making some changes to optimize the firmware.

Playstation: Once the firmware is updated, we’ll ship the PS units immediately worldwide (this means international dealers/distributors as well). We hope this will be in just a few weeks.

Xbox: We have to wait for Microsoft’s certification before we can ship. Unfortunately, we have no control over this process, and we have no idea how long this will take.

Be assured we will ship every Maxwell order as soon as we can. We're excited to get this product into our customers' hands, but we need to know you'll have a good experience with it (and get Microsoft's blessing for the Xbox units).

No further info is available at this time.

Maxwell shipping dates will be updated on its Product Page (below add to cart).

Shipment info will also be available and updated on the Maxwell FAQ Page.

 

[BCM88]

Shipment update sounds promising!

Currently trying to flog my Penrose and accessories to partially fund the Maxwell, I really want a set

 

[GREGH77]

@Helvetica bold You can do it on your Mac but not on your iPhone.

but the EQ settings you configure and save can be used on iphones correct?

 

[udd3n]

but the EQ settings you configure and save can be used on iphones correct?

Yes! But you cant change EQ from the iPhone but you can change them on the headset itself while connected to the iPhone due to EQ's are locally stored on the headset.

 

[AudioViking]

Funny, just mere minutes after reading about the delay, LDLC has billed my Paypal account for the price of the Maxwells for Playstation that I ordered on the 23th of December as if they are going to send them anytime soon

I'll keep you posted.
p.s. I'm not against delaying a product if it's less than ready and I appreciate Audeze's transparency about the entire process.

 

[Itsjustmd]

This is how it always works in consumer capitalist culture - over promise and under deliver. Most companies do this constantly

You weren't here for the Penrose launch I guess haha.

At least the firmware issues should be sorted out by time Microsoft approves the Maxwells. Should be smooth sailing after that I'd guess.

 

[Godstinct]

I’m surprised they just won’t send it out and have people just download the firmware at home. That’s what most companies do if something needs fixing lol

 

[Jaytiss]

I’m surprised they just won’t send it out and have people just download the firmware at home. That’s what most companies do if something needs fixing lol

Yeah I live close to Audeze and ordered mine from them. I'm happy to put in a shift for the community to update the software on them if I get to take mine home early.

 

[XDaddyBearX]

I’m sure with the Penrose x obtaining certification from Microsoft took months. It’ll be ready when it’s ready I suppose. The Penrose launch was comical tho.

 

[Bakemono]

The easiest way to speed up Maxwell certification at microsoft is to flood their (microsoft) support with questions about the timing of headset certification, a large volume of requests can attract the attention of management and speed up the licensing process.