[chenzhuops2]

啊。我懂了。我可以确认。插入 USB 时，我只需在 Windows 中将音量调到 28 即可获得舒适的聆听水平。在使用 USB 加密狗时，我需要将其设置为 38 到 42。对我来说，这两种情况下都有足够的动态余量，所以我从未再考虑过。

thx bro

 

[CanOfWormz]

thx bro

I actually just double checked. USB set to 22. Dongle set to 34 for comfortable levels.

 

[chenzhuops2]

I actually just double checked. USB set to 22. Dongle set to 34 for comfortable levels.

I need to drive to 80% in dongle mode

 

[CanOfWormz]

I actually just double checked. USB set to 22. Dongle set to 34 for comfortable levels.

Also. When plugged into USB there is a noticable hiss when playing audio that disappears a few seconds pausing. It comes back after pressing play again.

 

[CanOfWormz]

Also. When plugged into USB there is a noticable hiss when playing audio that disappears a few seconds pausing. It comes back after pressing play again.

I definitely don't remember that on my firat unit. I am just going to pack this unit away until I hear back from Audeze about my second RMA. Lol.

 

[HiFatality]

Hi Everyone,

Maxwell EQ adjustment reference is available now at GitHub Project: AutoEQ.

By referencing to Fixed Band EQs Section and with modifications (rounding) to fit Audeze HQ EQ format,

• 32 Hz : 3 db
• 64 Hz : -2 db
• 125 Hz : 0 db
• 250 Hz : -1 db
• 500 Hz : -1 db
• 1 kHz : 1 db
• 2 kHz : -2 db
• 4 kHz : 1 db
• 8 kHz : 3 db
• 16 kHz : -2 db

It’s used as a reference, and I’ve made some tweaks for my personal tastes. You may want to have your own adjustments, too!

 

[SchwizzelKick66]

Are the issues with updating widespread, or is it safe to update? I'm so in love with my pair right now, I don't want to mess anything up lol

 

[PixelSquish]

Are the issues with updating widespread, or is it safe to update? I'm so in love with my pair right now, I don't want to mess anything up lol

I updated last night and zero hiccups. Not sure what the issues are. I think if it was a serious mess we'd see a lot more posting. It's smooth.

 

[HipHopScribe]

Are the issues with updating widespread, or is it safe to update? I'm so in love with my pair right now, I don't want to mess anything up lol

Went smoothly for me

 

[Deoee]

Update went absolutely without issues for me. No idea how people have so many problems with it updating

 

[imac2much]

@Mad Lust Envy Do you know if Audeze is working on the bug where Maxwell volume rocker doesn't control the USB volume on a docked Nintendo Switch? Looking online it seems to be a common problem, and I've updated both dongle and headset to latest firmware. It's not high priority since we can control it on the home screen, but just curious why it doesn't work.

 

[Jakewss]

If you have any issues, just contact us at support@audeze.com. Maxwell hasn't been out long enough where you have to worry about out of warranty claims.

Channel imbalances, anything physical, etc, etc, are all something to contact us directly. Contact support@audeze.com

We're currently in a very busy period, answering in the order received when we're able. I'm in there myself trying to answer as many things as possible. It takes time. Please allow us 1-2 business days for replies on a NORMAL period. Right now, is anything but normal. So please allow us some time to get to all these queries. We're not bots, and we're not a big company like Amazon. We are truly trying to get to you all, and apologize for the delays. Again, contact us there for issues, not the forums.

As for shipping, we're processing our current shipment of Maxwells. We're talking thousands of orders which is a lot for a small company. We will eventually get through all our orders, once we are able.

I feel like I've been patient, and I understand you're a small company, but it's now been 3 weeks, since I've heard from Audeze support about my replacement for my initial faulty headset. My faulty pair got to you nearly 3 weeks ago; I had not heard from you for 2 weeks, so I wrote to you this past Monday. So far, nothing. Regardless of how busy you are, you should not be directing customers who have paid for a product, to write your support team, only to have to wait an indeterminate amount of time for a response, not even the replacement.
I've read about customer service issues with Audeze and the Penrose. I had hoped you learned from past mistakes, but this seems far from the case. Being a small company is not an excuse for letting demand far exceed your supply and straining your resources so much that you cannot write a simple email to answer your consumers' issues. You have received, and it seems like you've recognized you have a particular reputation when it comes to creating a quality, "audiophile" product. It doesn't feel like you're acting in a way that deserves that reputation, though.
I work in television production, and if my production works with a vendor who performs this way, I cut the cord. Sadly, I cannot do this, since you have taken my money, and your initial reponse via support regarding my issue, kept me from returning these in the initial 30 of purchase for a refund. Your support team basically told me I wasn't familiar with planar magnetic drivers and the issues I was having would sort themselves out. I trusted you and waited. The issues got worse. Your support team told me to send in the headset and that I would receive a replacement shortly after. I trusted you and waited. My wait got longer and worse. Your team needs to do better, deliver better timelines to your customers through every step (ie. release dates, shipment periods, RMA's, etc). I know it may take a moment for you and your team to actually ship an item, but it should not take AS long for your team to email your customers.

 

[CanOfWormz]

I feel like I've been patient, and I understand you're a small company, but it's now been 3 weeks, since I've heard from Audeze support about my replacement for my initial faulty headset. My faulty pair got to you nearly 3 weeks ago; I had not heard from you for 2 weeks, so I wrote to you this past Monday. So far, nothing. Regardless of how busy you are, you should not be directing customers who have paid for a product, to write your support team, only to have to wait an indeterminate amount of time for a response, not even the replacement.
I've read about customer services issues about Audeze with Penrose. I had hoped you learned from past mistakes, but this seems far from the case. Being a small company is not an excuse for letting demand far exceed your supply and straining your resources so much that you cannot write a simple email to answer your consumers' issues. You have a received, and it seems like you've recognized you have a particular reputation when it comes to creating a quality, "audiophile" product. It doesn't feel like you're acting in a way that deserves that reputation, though.
I work in television production, and if my production works with a vendor who performs this way, I cut the cord. Sadly, I cannot do this, since you have taken my money, and your initial reponse via support regarding my issue, kept me from returning these in the initial 30 of purchase for a refund. Your support team basically told me I wasn't familiar with planar magnetic drivers and the issues I was having would sort themselves out. I trusted you and waited. The issues got worse. Your support team told me to send in the headset and that I would receive a replacement shortly after. I trusted you and waited. My wait got longer and worse. Your team needs to do better, deliver better timelines to your customers through every step (ie. release dates, shipment periods, RMA's, etc). I know it may take a moment for you and your team to actually ship an item, but it should not take AS long for your team to email your customers.

I wish you luck. I was also told my replacement would be sent to me "shortly". Shortly turned into weeks. I was then again told it would ship shortly. That again turned into another couple weeks. I was in the RMA process for a little over a month after they received my faulty unit. I now have to RMA the replacement. I anticipate now that they have said they are in a busy period that it will be even longer this time around. People complaining about a long waits for pre-orders is one thing. Never pre-order anything. It gives companies way too much leeway on releasing unfinished and unpolished products. Customers that have bought an in stock product at the time waiting this long for customer service and RMA replacements is not great.

 

[Jakewss]

I wish you luck. I was also told my replacement would be sent to me "shortly". Shortly turned into weeks. I was then again told it would ship shortly. That again turned into another couple weeks. I was in the RMA process for a little over a month after they received my faulty unit. I now have to RMA the replacement. I anticipate now that they have said they are in a busy period that it will be even longer this time around. People complaining about a long waits for pre-orders is one thing. Never pre-order anything. It gives companies way too much leeway on releasing unfinished and unpolished products. Customers that have bought an in stock product at the time waiting this long for customer service and RMA replacements is not great.

Agree 1000%, and I'm so sorry you've had to go through this twice now. I wish you luck too, along with anyone else who has had to deal with this.
This all seems so poorly managed. I don't mind the tech issues, especially with a new product, but the sub-par customer service and utter lack of transparency is unacceptable. This is my first experience with Audeze, and based on this, it's most likely my last. I was going to recommend we use their headsets in my A/V and Post-Prod departments, but @Audeze is proving they aren't even close to reliable enough for our needs; very glad I experienced this before I did.
Based on the fact that you're on your 2nd RMA, I don't have much faith in what I'll be getting, whenever I get them. Given that I just personally use headsets for gaming, I think I'll just buy the Stealth Pro's and figure out how to deal with my replacement Maxwell's when/if Audeze gets their stuff together. Oh well.

 

[Mad Lust Envy]

@Mad Lust Envy Do you know if Audeze is working on the bug where Maxwell volume rocker doesn't control the USB volume on a docked Nintendo Switch? Looking online it seems to be a common problem, and I've updated both dongle and headset to latest firmware. It's not high priority since we can control it on the home screen, but just curious why it doesn't work.

Speaking for myself here, as far as I remember, this is not a bug.

Maxwell doesn't control system volume even on PS5. This is likely a permissions limitation where the usb doesn't have access to those controls.
You'll have to max out the volume on Switch, and control with Maxwell headset control.

System volume control will work on Xbox and PC though.