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Below is a preliminary FAQ page, which will be periodically updated with more answers to your questions (including shipping timeframes). Before asking questions, please check the FAQ page, as it may have already been answered there.
FAQ Page: Click Here
FAQ Page: Click Here
Maxwell Firmware Update V61 & Audeze HQ Update V97
IMPORTANT NOTE: Please upgrade to the latest Version 97 of Audeze HQ before you install the firmware update. Be aware that this firmware release may require you to re-pair the wireless dongle to your headset after installation. Read our support article on how to re-pair here. Please email us at support@audeze.com if you have any questions.
Download the latest version of Audeze HQ for Windows or MacOS
Maxwell Version 61 - Full Update Notes
Audeze HQ Version 97 - Full Update Notes
Version 61 for Maxwell is now available for installation in the Audeze HQ app, which addresses several known issues and changes the default auto-shutdown idle threshold to one hour.
We apologize for the inconvenience caused by our brief, unintended public accessibility to version 60, which caused incorrect EQ values for some users.
Please update your Maxwell to version 61 using the latest version of Audeze HQ which can be downloaded here.
For instructions on the firmware update, see our support article here.
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