[hillbilly559]

My LCD2 has a driver that recently died. I opened it up and it appears there is a rip in the planar membrane.

I called and emailed Audeze a month ago and the only response was that they received my email and not to email further as that would set me back for a response.

Does anyone know how long Audeze takes to respond? I know I emailed over the holiday season, but it still seems a long wait.

I appreciate any feedback!

 

[moriez]

When you made the call did you actually speak to someone? Given the silly long wait my suggestion is to Submit a request here.

 

[hillbilly559]

No, I didn't get to talk to anyone. I left a voice message. I did send 2 emails (requests), with the prompt any future emails will set me back on their list.

Is this common for Audeze?

 

[bronxers]

No, that's not normal with Audeze. I just dealt with them, and their response time (and general customer service) was excellent. I actually received a response within minutes.

I'd follow up with them if I were you. Your email likely got lost in the shuffle for some reason (holidays?). Maybe submit a request via the link provided by moriez above while simultaneously sending an email.

 

[hillbilly559]

Okay, I just sent them another email via the provided link.
Thanks for the advice. I'll wait and see now.

 

[hillbilly559]

I just got an email from Audeze. I think the ball is rolling now.
Must have been a glitch in my email, or the holiday slow down.
Thanks for the help!