[Sinsen]

Hi.

I just received my ER4-S's, great phones, but as you can see on the picture below the left phone seems to have some sort of build flaw.

So, how bad is this? Will it get worse, or is it no big deal?

The sound is good in both phones, and the left part seems sturdy even though it is bent...

(edit: should be ER4-S, not P)

 

[[AK]Zip]

Did you buy them new like that? If so I would send them back and have them exchanged.

-Alex-

 

[Sinsen]

Yes, I bought them new from provantage.com, but, living in Norway I was hoping that it would not be necessary to return them... but, if this is not a known flaw I guess it's better to return them.

I would need to return them to the dealer, right? Or would Etymotic accept them and send me a new pair?

 

[rb67]

Those certainly look like they are flawed, at least structurally. I would return them as it may impact durability.

I think either way is OK, as long as you have a receipt.

 

[Sinsen]

Great, thank you, I've heard good things about Etymotics customer support, so I'll send them a mail.

 

[EFN]

Quote:

Originally Posted by Sinsen /img/forum/go_quote.gif Hi. I just received my ER4-P's, great phones, but as you can see on the picture below the left phone seems to have some sort of build flaw. So, how bad is this? Will it get worse, or is it no big deal? The sound is good in both phones, and the left part seems sturdy even though it is bent...

Send them ASAP, that's a manufacturing flaw. ETYMOTIC will replace them on the spot even if it's out of Warranty period

 

[Sinsen]

Quote:

Originally Posted by EFN /img/forum/go_quote.gif Send them ASAP, that's a manufacturing flaw. ETYMOTIC will replace them on the spot even if it's out of Warranty period

I'll do that. Is it better to take this directly with Etymotic, or should I contact Provantage?

 

[crypt@]

Why don't you send a mail to both? First option may be the dealer, as they may have replacment stock available? In any case, Etymotic is quite responsive.

 

[Sinsen]

Quote:

Originally Posted by crypt@ /img/forum/go_quote.gif Why don't you send a mail to both? First option may be the dealer, as they may have replacment stock available? In any case, Etymotic is quite responsive.

I just contacted Etymotic, and got a response, basically it went like this:

Me: Hey, my ER4's are bent.
Etymotic: Oh, that's bad, send them in and we will fix it.
Me: yay

Great service, they did not even ask how or where I bought them.

 

[Miester_V]

Hmm...I thought they started selling the all black ones, unless you request that you wanted the older red/blue ones...?

 

[apnk]

Quote:

Originally Posted by Miester_V /img/forum/go_quote.gif Hmm...I thought they started selling the all black ones, unless you request that you wanted the older red/blue ones...?

They are all black now, but I bet Provantage has new old stock.

 

[Sinsen]

Quote:

Originally Posted by apnk /img/forum/go_quote.gif They are all black now, but I bet Provantage has new old stock.

Sorry, wrong info in first post, should be ER4-S. I think those still only come in red/blue...

 

[Jaska]

Quote:

Originally Posted by Sinsen /img/forum/go_quote.gif Sorry, wrong info in first post, should be ER4-S. I think those still only come in red/blue...

Correct, ER-4S is still red and blue.

 

[shigzeo]

i am glad to hear that you will get it fixed just like that. i hear that most iem manufacturers have incredible support for their products.

great to see you will enjoy a perfect pair as they are the best fullstop (imho!).
ha bra!

 

[SONGsanmanwah]

Wow, good news for a future Etyian like me hehe