Another vote for AVG. I've been using Norton AV for years and presently have 2005 installed. For some reason, I get notification that I need to activate my copy. Well, I did that when I first installed it. When I tried to re-activate, I got a message that I couldn't as I'd "exceeded" the number of installs for my copy. Well, that's bunk so I called Symantec. The rep was nice enough and she found my activation key was "locked". She unlocked it and sent an email with a link to follow for the purpose of downloading a fix for a glitch which caused this in the first place. When I get to the page where the file is located and try to download it, the download won't start and the effort times out. Well, I contact Symantec again and explain that I can't download their program. They tell me it's my firewall. I tell them I've shut it down for this and tried but still nada. Then they tell me it's Firefox and that I should use IE. As much as I hate the thought of opening that garbage program, I do so and still no success. Then they ask if I'm sure I've closed ZoneAlarm.
When I reply yes, I'm certain, they ask me to open it up and shut it down yet again as if I were a moron and couldn't close a program without help. Well, just to keep peace, I do so and confirm that I've shut the program down. I also verify that the Windows firewall is shut down as well. Still no dice. Then they are convinced that it's my computer and they ask me to go to the symantec page. Sure enough, I go and the page comes up fine. I can tell the rep is running out of ideas and he has one more "guess" which he's sure will solve the problem. He asks me to try and download something from the internet. Well, since I'm already at their site, I go for their virus definitions. Yep, success. I politely suggest that perhaps the problem maybe, possibly, might be with their site?? Nah, he says that can't be. Then the light goes off and he's telling me that I need to go to my ISP and tell them I need permission/access to ftp transfers. Well, why didn't I think of that? Silly me. I've been looking at Symantec when the problem obviously lies with my lousy ISP. NOT!!!! I then pop open my Powerdesk program and do a quick download from an ftp site I have access to and lo and behold, it's fine! I politely thanked him for his time and effort and the call ended. So the problem came up with Norton AV. They had me locked up and to their credit, got me unlocked. They send me a fix which I can't download from their site so the problem is with my ISP which it clearly isn't. So the moral of the story....AVG for me. If the Norton locks up again and requires activation, I'm not going to bother. It's to control panel for an uninstall and I won't look back. Activation, subscriptions, etc....bah, Symantec has seen the last of my money.