Music Fanatic
Headphoneus Supremus
- Joined
- Oct 10, 2003
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I was an early adopter of Bose QuietComfort 2's. As I've mentioned in previous posts, I find that these headphones have superior comfort and noise reduction (based on my experience with a wide variety of noise reduction headphones.)
As an early adopter, I had a model that differed from later models. In time, the headband cracked, and the headphone became loose (although still listenable).
On a recent trip, I saw an airport Bose stand. I walked right up and showed my heavily used Bose headphones. The clerk took a look at it, and asked, "Do you have a receipt?" I said "No, but I think they are still under warranty." She said, "OK," and proceeded to give me a new pair of headphones.
Later (on the plane), I carefully examined them and found them to have a superior design (with reinforcements to prevent the sort of failure I experienced.) I was so impressed that the Bose clerk was willing to immediately replace my headphones, with no receipt or documentation at all.
I have to say that despite the frequent carping against Bose, I am impressed by both their customer service and by the quality of the Bose QuietComfort 2. With the improved design of the newest QuietComfort 2s, I really see no flaws at all with the product (although it is certainly pricey.)
As an early adopter, I had a model that differed from later models. In time, the headband cracked, and the headphone became loose (although still listenable).
On a recent trip, I saw an airport Bose stand. I walked right up and showed my heavily used Bose headphones. The clerk took a look at it, and asked, "Do you have a receipt?" I said "No, but I think they are still under warranty." She said, "OK," and proceeded to give me a new pair of headphones.
Later (on the plane), I carefully examined them and found them to have a superior design (with reinforcements to prevent the sort of failure I experienced.) I was so impressed that the Bose clerk was willing to immediately replace my headphones, with no receipt or documentation at all.
I have to say that despite the frequent carping against Bose, I am impressed by both their customer service and by the quality of the Bose QuietComfort 2. With the improved design of the newest QuietComfort 2s, I really see no flaws at all with the product (although it is certainly pricey.)