About call center headset and help.

[wmzja]

Article: 

Something you should know about call center headset

Introduction

Call center headset,also called communication headset professionally, and called Customer service headset.It is designed for voice transmission that mainly connected to telephone or computer and used in offices and call centers. Because of the various connection interface, such as DECT 6.0, Bluetooth, RJ11, RJ9 etc. but all called call center headset. Sometimes it’s called phone headset, customer service headset etc. by different people from different fields.

Specifics:

1. Narrow Bandwidth with human voice frequency optimization. Headset working frequency width is 300-3000 hz that focus on up to 93% of the voice energy voice. It keep the fidelity of voice and get rid of other frequencies.
2. Professional electret microphone with perfect stability. Ordinary microphone often reduced sensitivity with sound distortion after a period of time. Call center headset will not create such problem.
3. Light weight with high durability.
Considering it would be working for a long time, comfort and high performance for user are important.
4. Safety is the most important.
Preventing hearing from damage, there is any designed protection circuit that complied with International Standards.
The usage of call center headset would not only improve working efficiency, reduce costs but also will protect operators’ hearing.

 

How to choose the best call center headset:

1. Clear and soft timbre with no noise interference.
2. Good noise cancellation ability blocking more than 75% of the background noise.
3. Support instant closed function.
4. According your working scenario, choosing different connection interface version such RJ9, Bluetooth etc.



 

How to judge call center headset quality

1. Head Clamp
Head clamp should be highly durable with more than 30,000 times of wearing.
2. Swinging arm
It should withstand more than 60,000 times rotations.
3. Interface
If it’s cordless, it should be connected with high stability, long standby time and clear voice.
If it’s corded with jack such as RJ11, RJ9 etc. It should withstand up to 20,000 times of plugging.

Reproduced from TriPro C Bloger.

 

I just considering to buy a wireless headset that could working for my Skype. Is there any fellows engaged in call center industry can help with it?

 

[noknok23]

Dunno if it's ok to bump a dead thread, But I am interested too. The place where I work gave me a logitech pc 960 and I find it quite horrible quality. Hard to hear people, and they do not hear me well either. Wonder if I could upgrade without breaking the bank to make my life easier. Do you guys have any suggestion?