[CSIR]

.

 

[ColdFireArow]

I would trygiving him a call.

 

[CSIR]

Will keep posted his email address just changed today on his website and his new website has a phone number.

 

[WiseOx]

I had to go thru Sam for a warranty return on my e3c's, which Sam helped me with. He got a bit bogged down (think he's busy as a one man show), but we got it all sorted out, and I did get my replacement e3c's. Try giving him a call, Sam seems like a pretty good guy, I don't think he'll screw you over.

 

[cooperpwc]

I certainly had a positive impression of Sam from the Ontario Meet. Worth giving him the benefit of the doubt but do report back.

 

[RedLeader]

Yea, he seems like a really good guy for sure, very friendly and willing to help.

 

[CSIR]

Sorry for this post as it seems Sam is going to help me

(he is working with shure canada) I find it odd that a business would just up and switch emails (especially one that is driven by online sales). I must say I was initially very impressed with Sam when I bought them.

 

[Dept_of_Alchemy]

Do Shure customers in Canada have to go through the retailers to get their headphones serviced? In the USA we could just send it in to Shure (without receipts, even) and they'll usually send a replacement direct from Shure USA.

 

[jayehs]

Why do you even have to contact him? I just went straight to Shure Canada and they handled everything.

 

[polar_beer]

I beg to differ. I just purchased a pair of westone um2's from sam today, and he was willing to meet me at a location of my choice as well..I'd definitely vouch for him.

As for shure warranty, you can simply send it back no questions asked, as long as it is within the 2 years.

 

[siicom]

People need to switch isp from time to time because of bad service (e.g. Bell), why didn't you just give him a call before starting a whole neg thread?

Shure's manufacturer warranty only cover up to 2 years.

 

[Calypso]

Maybe it´s time to change the headline, if your problem has been solved? No need to flame a person/company for no reason.

 

[TheMarchingMule]

You guys do realize how old this thread is, right? Well, not that old, but you get the idea.

 

[Calypso]

I missed that one

. But it is kind of funny, how old threads pop up once in a while, and no one picks up on the date

. The headline is still a disaster though.