Here's my email thread with Drew. You decide for yourself if my comments are unwarranted.
Comment: I bought a set of Silver Dragons for my SE535s about a year ago. I use them about once a month when flying so they are still in virtually new condition but the connector with the red dot isnt working properly. The connection clicks and mates with the IEM but there is a problem where the wires connect to the connector. I've reversed left and right and have isolated the issue to the connector with the red dot and am absolutely certain the problem is with the wires leading to the connector because wiggling the wire works temporarily. How can I get them fixed? Thanks Howard Olsen
Reply:
It looks like you have broken the wire somewhere in the connector, maybe accidental yank. Manufacturing defects are covered under a 1 year warranty. Wear and tear is not covered. Manufacturing defects typically happen in the first month or less. Our IEM Headphone cables use Plastic Injection Molded Connectors for the IEM side of the cable. These are not off the shelf connectors. They require a Plastic Injection machine which is quite expensive to operate. We have to produce these cable in batches of hundreds. Thus we can not mold just one cable at a time as it is not cost effective. So repairing the IEM connector is not possible. If your cable is less than 1 year old and you are the original purchaser we can swap out your cable for a new one for 50% off the cost of a new cable plus shipping. If the issue is on the amp side connection, this more easily repaired. These are off the shelf connectors. And is usually a small fee or no fee depending on the issue. Since it is on the IEM side and a little out of warranty, I will still offer the 50% off replacement. So total would be $92.50 for a new cable shipped.
My Response I have to admit I’m more than quite disappointed. I’ve used those cables maybe a dozen times and you wont even find any soil on them. I treat everything I own with respect and care including those cables which due to their cost have been treated with kitt gloves. Please return the damaged cables which I believe to be a defect and not a result of mis-treatment to me and thanks for nothing. Comment
For Cables that cost close to $200 I dont think that counts at decent customer service.
Somehow I cant respond to comments, but YES. You are correct That was the response when I sent them the cables.
Comment: I bought a set of Silver Dragons for my SE535s about a year ago. I use them about once a month when flying so they are still in virtually new condition but the connector with the red dot isnt working properly. The connection clicks and mates with the IEM but there is a problem where the wires connect to the connector. I've reversed left and right and have isolated the issue to the connector with the red dot and am absolutely certain the problem is with the wires leading to the connector because wiggling the wire works temporarily. How can I get them fixed? Thanks Howard Olsen
Reply:
It looks like you have broken the wire somewhere in the connector, maybe accidental yank. Manufacturing defects are covered under a 1 year warranty. Wear and tear is not covered. Manufacturing defects typically happen in the first month or less. Our IEM Headphone cables use Plastic Injection Molded Connectors for the IEM side of the cable. These are not off the shelf connectors. They require a Plastic Injection machine which is quite expensive to operate. We have to produce these cable in batches of hundreds. Thus we can not mold just one cable at a time as it is not cost effective. So repairing the IEM connector is not possible. If your cable is less than 1 year old and you are the original purchaser we can swap out your cable for a new one for 50% off the cost of a new cable plus shipping. If the issue is on the amp side connection, this more easily repaired. These are off the shelf connectors. And is usually a small fee or no fee depending on the issue. Since it is on the IEM side and a little out of warranty, I will still offer the 50% off replacement. So total would be $92.50 for a new cable shipped.
My Response I have to admit I’m more than quite disappointed. I’ve used those cables maybe a dozen times and you wont even find any soil on them. I treat everything I own with respect and care including those cables which due to their cost have been treated with kitt gloves. Please return the damaged cables which I believe to be a defect and not a result of mis-treatment to me and thanks for nothing. Comment
For Cables that cost close to $200 I dont think that counts at decent customer service.
Somehow I cant respond to comments, but YES. You are correct That was the response when I sent them the cables.
