The MP unit I have on hand doesn't have this issue but have heard it from a few people. I just got off the phone with Axel and he is working with the manufacturer on a quick over the air firmware update to crank up the sensitivity for the touch controls. Should have that up and running in the...

Shipping today first 200 units! Goods passed through customs yesterday and arrived at our warehouse. As soon as I have all the tracking numbers I will make sure they get sent to everybody via email.

We have about 400 arriving this week, further 100 next week and then further 500 the week after.

Yes goods have arrived in US and Germany, they are just waiting for customs clearance and we can then hopefully start to ship them out tomorrow or Friday.

Goods are currently in transit to our local warehouses and should arrive this week and then shipped out to each customer asap. You will get tracking info via email as soon as they are shipped to you.

Initial couple of hundred units have been produced, they will be getting shipped to our local warehouses next week and then out to customers a couple of days later.

Wanted to add a bit further info here, you guys hit most of the main points. The reviews have been slow coming out mainly because we want to wait for the product to be fully finalized before they review them and that includes them having the SoundID app with the full link to the product. Even...

We have opened up for Australia now ;)

This should be opened up later this week, will keep you posted.

Hey the order statuses are not 100% properly formatted we are working on fixing that, some say shipped when they haven't so we are working on fixing that. But "exported" means the orders have been received and exported to our ERP system. Manufacturing has started and we are looking to get...

Keep firing away! Mono is available for both left and right buds.

Will check this with Axel and let you know asap.

Not initially, but it is something we will be working with SoundID team on adding.

We are partnering/working directly with SoundID and the sound profile will be embedded into the TWS/1.

We are using comply foam tips, so pretty sure 3rd party ear tips will work, but I will double check this with Axel.

And even without the wingtips, had we switched it would've made the case thicker. So we decided to go down this route.

It is mainly done to allow for the wingtips to fit into the charging case while they are still on without making the charging case thicker. We looked into switching it but it would've resulted in a thicker charging case. Once I got samples and started using them it took me 1-2 times before it...

We are definitely pushing to be one of the first if not the first. Working hard on it with Qualcomm to try and get it sorted asap.

Yea aptx adaptive should bring that down to 80-ish, we are hoping that in the other reviews it is different. Also working with manufacturer and aptx to ensure we get as close as possible with the final MP units.

I got that request from a different customer a couple of days ago. Axel is looking into that with our team, will not be available for launch but possibly as a feature in the app later on.

Yes OTA firmware updates will be available through the SoundID app.

We have one German review up already: https://www.computerbase.de/2021-10/grell-tws-1-anc-in-ears-test/#abschnitt_technische_daten_und_funktionen_der_tws1 With 10+ more reviews to come.

We are trying to find out the best way to do that. As we are trying to find out how we can limit import duty issues for customers as well as finalize certification for individual countries in Asia. Will keep you posted!

Yes

Yes, we just finished that about an hour ago. Love that you are on top of things and keeping people informed, thanks!