I spoke with Hifiman's customer service. The first headphones I bought from them, the second ones I didn't. They explained that this SPORTIQUE is their former dealer. And apparently they sold me some old pair of stale headphones. Hifiman did not comment on its possible condition, but advised me...

I guess I'll do that. I want to wait to hear back from Hifiman. I bought the second one at the same place as the first one at the Hifiman store on Amazon. I used the link from my shopping cart. I don't know why they sent them to me from SPORTIQUE, or who they are.... What is more surprising...

Received my second new HE1000SE today after almost 3 weeks. After the procedure of returning the defective ones. I guess I have no luck with hifiman. This time they sent me a factory box, obviously used many times. The box has obviously been opened more than once and looks worn. The factory...

The box was stamped with a date of January 2024.

There was a choice of prepared reasons for return and I chose that the received product does not work. And in the description I described what exactly doesn't work. I will add a review on the product page about my experience of receiving a defective device.

Today amazon delivered the HE1000SE to me. I was very happy. Loved the packaging, lots of "quality control" stamps and inserts. In general, the packaging is at the highest level. Tactilely everything is also very good. But after connecting them I realized that the right channel is silent... does...

You've posted about this so many times already in the Utopia owners thread. You'd think they wouldn't know what Utopias have and don't have. I wonder why you listened to them for so many years, if you were so relieved when they were replaced :)

How is your "contribution" that the drivers have these problems confirmed? Was there any confirmation from focal? And what does "general acceptance" mean? Where has this "general acceptance" been promulgated? You demand arguments from everyone, but what are your arguments? Do you have statistics...

Excellent seller!! All at the highest level. Pleasant in communication and responsive person! Thank you for your help! Fast shipping, good packaging. My recommendations!

Hello, everyone. Please advise amplifier for Utopia 2020. It will be used in the vinyl setup after the phono stage. Price 1-2k for used.