Hello. Unfortunately, the company's support failed to help me, however, the problem also occurred before the firmware update (that is, the last firmware made no difference at all). A total waste of money and time trying to make the guy from Hiby understand me. I do not recommend the player. I'm...

I’ve just bought the R2 and for now I’m a little bit disappointed with it. As soon as I received it, I installed the new firmware and have been listening to some tunes since then. I have nothing to say about the sound quality of the player. Everything in it sounds great. However, there is a...

Okay, I'm having troubles installing the Rockbox in the Xduoo X3. I've followed the steps in the website to no avail. I dragged the zip file to the root of the SD micro card and, after turning it on, the unit still shows the message "No firmware file". I must have done something wrong. Can...

Hi! I'm desperate. I've just bought the X3 (the newest model) and unfortunately I've noticed there's this flaw in the product: the very first second of the songs in the unit is "cut" in the beginning, that is, the very first second of every song is missing - which is definitely an issue...