Sorry mate, can't help you much beyond "don't buy cables from UM" and "The ones I bought from Ultimate Ears have been working great for years now". As for protruding sockets, I won't pretend I know the first thing about them...

I've had (and currently have) problems with shells cracking. No warranty was ever offered, in fact even the one I was (am) entitled to has been denied. I can't see the "good faith" of UM Labs, even if I personally believe that Stephen Guo would like to help me. This doesn't matter though, as...

It's not a one off thing, they generally don't do fixes on warranty and have no warranty for their cables at all. If both of my shoddy pairs are a once in a blue moon event, the fact that they refuse to fix them as they should, says something even worse about them, doesn't it? According to...

Good for you. Mine doesn't. I'm not here to argue about UM's build quality, I'm here to say that their warranty is a joke, so caveat emptor and people need to adjust for this when calculating prices.

I specifically had all the above problems with Stephen Guo, although he often tried to shift the blame on UM as a company, which dictates him policy.   To be blunt, I no longer care either way. The facts are what I gave before and I have proof for everything I said. I'll never again do...

The Miracle is a great sounding IEM, but the construction is flimsy at best and there is no warranty to speak of. Check this thread before you commit your money. I'm just looking for an alternative company to reshell my IEMs as they break a lot more often than they should and they always try to...

As far as I'm concerned, every time I hear Unique Melody, I just hear Unique Melody, as I don't see their corporate structure. So, everything else is buck-passing.   If this company was anywhere in the EU, US or some other country with decent consumer protection laws, they wouldn't be allowed...

I've had a number of problems dealing with UM.   Cables: I bought a very pricey cable from them, which developed a fault after about 3 weeks. Then another one, then another one. The problem went away when I started using Ultimate Ears cables (learning from my past I ordered 3 cables, after...