Ah, OK. That's not great. The retailer is responsible for delivery issues & damage, but if you have a valid claim under the manufacturer's warranty, the manufacturer is responsible for sorting it. I usually buy higher-end products direct from the manufacturer to avoid retailer vs manufacturer...

What customer service issues have you had with them? I've found B&W's customer service to be fairly good, as far as returns for repair under warranty are concerned. They've sent me free returns labels a few days after my complaints, got back to me within 2 weeks to say they were replacing the...

My headphones are back - once again, they replaced them with a new pair sealed in their original packing, complete with accessories. After an overnight break-in, they're good to go ;-) B&W say you don't need to return the accessories when returning headphones for repair, so I now have two sets...

Just arranged for my second replacement pair of PX8 to go in for the headband fix or replacement (estimated at 2 weeks). Fortunately the original guarantee is still valid as well as the replacement guarantee! A pity about this issue, they're great-sounding headphones...

I have a correction to make - I hadn't listened to the P7's for quite a while since I got the PX then the PX8, so I got them out and gave them a listen, and - to my surprise - they do sound better than the PX; a far more clear and spacious sound, and I don't find the bass as intrusive as I...

I only wear mine indoors, and not for exercising. There's no way the leather should come away like that - it wasn't stitched and there's no indication of glue, so it's either a design or production failure.

I have the P7 too, but find them too bass-heavy for music. Good for Marvell movies, but I prefer a more neutral sound... they're a bit ugly too - weirdly square. The PX looks very elegant but is a bit cramped to wear. It sounds OK to my ears, and better wired, but not in the same class as the PX8.

This is why leather products are traditionally stitched ;-) I've sent mine in under warranty - they say "for repair" and estimate 2 weeks. They may replace it with a new pair if they're getting a lot of returns to fix, then they can offer the repaired ones as 'refurbished' ¯\_(ツ)_/¯ I've gone...

I just noticed mine are going this way too...

Just a quick update - I returned my B&W Pi S2 buds for exchange as faulty. Excellent customer service arranged a next-day exchange (which didn't go to plan because of the courier), but I eventually got the replacements in their sealed packaging. And they behave exactly the same - if you turn...

Thanks, I'll check them out.

It's not just a bass elevation, it's as if the bass has been turned up to max. But I get the expected slight bass elevation if I switch from ANC ON to ANC AUTO, so I think it's a bug. I found a thread on Reddit that discusses this problem - it only occurs when 'Passthrough' is enabled and you...

Did you get any further with this? I'm finding the same thing, but it only happens when going from ANC OFF to ANC Auto. It then stays hyper boosted even if I switch from AUTO to ON, but resets to normal if I switch it to OFF. I nearly deafened myself the first time this happened! It's fine if...

I eventually sent my original E8s in for replacement, as the left bud volume level had dropped significantly. B&O replaced them by return, no quibbles. The new pair were on v.5.4.0 and had the regular drop-out and echoey channel misalignment, but I recently updated the firmware to 5.6.0 (which...

Updated my WF-1000X on Android without any problem. I've tried them for a few hours since, and have had only one right-side drop-out and that was recovered almost before I noticed. I would have expected more before the update. So far they're performing as well as the B&O E8, and they sound...

My experience with these earphones with Android is that the BT connection to the Android device is pretty solid - I've found myself listening in another room, forgetting I'd left my phone on the other side of a brick wall. The connection problem I've experienced is between the two earphones...

Yes, this is what Sony themselves say in the Help Guide, "The noise canceling function works for noise in the low frequency band primarily. Although noise is reduced, it is not canceled completely."

I just finished a very unsatisfactory email exchange with Sony support over the intermittent right earpiece drop-outs. After I phoned them and explained the problem and everything I'd done to try and fix it (sound settings, factory reset, etc), they said they'd refer everything I'd told them to...

As I understand it, in ambient mode environmental sound is relayed from the microphones - if you brush your fingers over the earpiece microphones you should hear the effect clearly.

Have you tried setting the volume to max in the Sony Music Center app, then adjusting with the phone volume? When I got my buds, I tried them without the Music Center app (on Android) and got just listenable volume on the max phone volume. When I ran the Music Center app, it showed its volume at...

That was the second thing I tried. No dice. The odd thing is that after two days of frustration and annoyance, I tried them again today, and they were fine for the half an hour I used them. But if they have an unpredictable and extended failure mode that survives factory reset, repairing...

Dammit! After a week of flawless performance and connectivity in daily use around the house and out in the park, the earphones have started showing the dreaded right-earpiece drop-out problem. This happens irregularly but frequently, several times a minute, and makes music listening impossible...

Yes, as I mentioned previously, you need Oreo with its revised Bluetooth stack, which comes with extra codecs including AAC.

The idea is that you set the phone's Bluetooth volume at maximum and use the Music Center volume control to adjust the volume to your taste - or alternatively (my preference), set the Music Center volume to maximum, then adjust the phone's Bluetooth volume to taste; it depends whether you want...

I've been using these for 4 days now, mostly on my Android phone (HTC U11) and find them very good - I've not had any drop-out problems, and the only minor inconvenience is the lag with certain video sources, and needing to use the Sony Music Center app to ensure full volume control. It's not...