Totally agree with you with regards to fuses actually located in devices - there is no way I would touch those (my system fuses are all untouched but all original mains leads have been replaced) To be honest this was a hole I have not considered going into before.. The fuse change was...

When I went to my dealer to discuss power cable upgrade options (after 6 months burn in) for the HE, he instead recommended simply replacing the original Naim power lead fuse with a Synergistic purple fuse - here in the UK there is a fuse in the mains plug BTW. He lent me a cable and I did an...

Hi there You are asking about the KANN and its gremlins and I think somethings have been missed - so here are my thoughts: Re sound quality and ability to drive full sized headphones - it does sound good and happily drives my Sennheiser HD800s - but in my view to get it to sound its best with...

Hi there I was wondering how you are finding the Expanse with the HE in comparison to the Utopias I am looking to upgrade from my existing HD800s and the Utopia 2020s and Expanse are top of my shopping list - but I and am getting mixed messages as to their suitability as to pairing with the HE...

Hi Jason I decided to pull my Kann out of storage and was expecting there to be at least one firmware update being available as I remembered this being promised - both as a result of the bricking issue and Tidal debacle… Update menu option on the Kann doesn’t show any being available - so...

Hi there I feel that people are missing the point… Yes, the KANN does have hardware limitations which make it more difficult, but not impossible, to update the firmware to a TIDAL compatible version, or provide alternatives) - but its not the main issue here. Its Astell & Kerns response to...

Hi There its been a long time since I have commented here as, to be honest, I’ve pretty much given up with my KANN as its now relegated to being used only occasionally as I am not able to travel… This is yet another example of A&K failing its users (remember the software upgrade promised, but...

To be honest I have given up any hope that the KANN will be updated to provide any enhanced functionality but I thought I would give it one more go to see if A&K have any intention of ever updating the firmware in any way as I need to decide whether to keep or replace it - so I asked the...

Hi As having a fully working browser on the KANN would make life so much easier I emailed A&K support with a link to the video and to ask them how to do this - their reply was This customer might access brower though installed apk, but we are not sure which route he reached there. Regards...

Hi there I think this may be down to the way in which the KANN does (or more correctly does not) deal with corrupt file contents and bad read/writes to the internal and external storage. If one or more of your playlists was corrupted when copied over to the KANN then this may have killed the...

Sorry Jason but I must disagree Yes the Kann uses an old version of Android - but it is being sold to customers who are buying Kanns today and expect at least two years support going forward... This is supposedly a premium product and I really expected it to be supported as such. You also say...

First of all Hi - this is my first post here I have been lurking around here since I bought my Kann as it was the only place I could get any form of sensible guidance and advice as to fixing the bugs and software idiosyncracies of the device... I bought mine in January 2019 I have just...