Just the postage, it was repaired under the 5 year warranty.

I've had driver failures with my 2020 model which had to be sent away twice to be repaired . Apparently the 2022 version is supposed to be more reliable.

What's the warranty on the new replacement drivers ?

My Utopias were sent back twice due to driver failures. My Focal Arche amplifier, as with a lot of others had a bad software problem which Focal were not interested in fixing and totally washed their hands of it. That finally developed a channel failure problem after an hour or so use. Would i...

Let us know how you get on. Mine was out of the 2 year warranty of about 6 months, but i used my "consumer rights" that we have in the UK in which electrical goods should last certain amount of time trouble free ( 6 years here ). Naim support were excellent and agreed to repair (but in my case...

Nearly two weeks on and this replacement connects a lot better than the first one, a lot less hassle. On my first one i think i must have had the worst of the worst.

Finally got my Arche back from Naim support but his is not my original one, naim gave me a replacement and said the original has gone back to France. It's not a new one but it is in good condition. Lets see how we get on with this one. Great guys at Naim support.

...Old ( August 2020).

Finally got my Utopias back from repair after 2 months with some hassle. Let's hope there's not a third time (unlucky ! ).:o2smile:

I'm using IEM's on my Atom HE while my Focal Utopias are away for repair, sounds great.

My Arche is at naim support for repair, lets see if they can fix that handshake issue.:unamused:

It doesn’t matter what input it is on, it’s the same on all inputs.

The Arche has managed to come back to life (still have to turn on and off a few times to get it to go), but it has a intermittent fault in that it looses the right channel audio (there is a gas leak like interference noise). Don't know if this has to do with the bug or it could be a dry joint on...

Come to use the Arche last night and had to do the usual switch on off about three times to get it to connect to the source. Five minutes later the sound went off all of a sudden and did the switching on and off again, but this time it won’t give sound. On the display it shows 48 Khz so it has...

Removed.