Ah, should have looked harder on his youtube page :cold_sweat: , thank you for posting the video. He has many valid points, which we have considered before, especially on price, but the Alara was never intended for a mass seller, more us pushing our in house production capabilities. Just...

Didn't see that video, could you post or point out which video it is. I guess it was a fair assumption but the reason we haven't marketed or pushed the Alara since the start of the summer is more of supply issue than sales. The Alara is in stock and out of stock often as we get components to do...

Not sure why at the top the link to the bottom of page is saying out of stock, it is in stock and we are still producing, but we only sell it through our own webstore.

Good news, this project is actually starting to take shape. Just as an update to those interested, the Phoenix (B2) will: - Will be made via 3D printing, durable and sturdy - Will be ergonomically designed, it will not keep to the original design of the B2. - We will keep to a small batch...

A bit of both actually. The are coated a top of the printed shell, they are not embedded in the resin as that would obstruct with the printing, however the shells are then topped with a hard enamel lacquer sealing the coat permanatly. The hard enamel lacquer essentially forms a hard plastic...

I am glad all of you are enjoying our Alara. I also can happyily inform that the Alara is in stock at Amazon.com (ships from Amazon). https://www.amazon.com/dp/B07PQB3SS5 This also means if youre in the US and purchase of our direct webstore we can have the Alara shipped from our US warehouse...

What eartips are no longer fitting? Unless you purchased from the original first preorder batch which was well over a year ago now, the nozzle design has remained the same, but even then, the tips we included would fit either style nozzle.

Not sure what you mean by "The final price would be the same as the price on the website?", but whatever the price is on the site will be the price at checkout, only thing you can add on or change at change at checkout is if you want to go with paid express shipping instead of the free standard...

I am unsure how you are contacting them but please email help@yourbrainwavz.com or use the webform at https://www.brainwavzaudio.com/community/contact - if you have been trying to contact them by any other email or way (OTHER than through Amazon direct seller messaging) then you may not get a...

Thank you for your impressions on our Alara, i am glad that they arrived to you promptly and safely :) There was one, you can see if you can still get in on the loaner program being organized by on of the HeadFi mods https://www.head-fi.org/threads/brainwavz-alara-world-wide-tour-sign-up.896246/

At this time we dont plan on carrying it at Amazon and if we do the discount would not be applicable on Amazon. We do offer returns to our UK forwarding address. As for your question on the replacement driver, I have no clue, theyre not our brand, all I can say is that the drivers wouldn't...

@nicholars Your questions are quite valid and I dont find them negative. Firstly with customs, when products ship from our own hq we declare usually under US$50. Normally to most countries this will get the parcel through with little to no duty. In the case of the UK if you opt for registered...

I actually had a blurb on the shipping but I must have chopped it out when revising the post. We usually finish the Alara based on demand of orders, so we do not pre make enough to be stocked within US or the EU Amazon warehouse. You van find out more on how we ship and how to find out what we...

Reserved.

This post is somewhat overdue, but i wanted to wait till there were a few reviews out before i created our own dedicated thread for our Alara planar headphones. Note: This post is being made in Feb 24th 2019, depending on when you are reading this, some information in this post maybe outdated...