I requested a refund over 2 months ago. After multiple communications and giving him several ways to refund my money to me, nothing….. At this point, I’m pissed off to no end! I’m about to investigate what needs to be done in order to file charges in the UK.

Don’t think so. I originally paid through PayPal. I think that there was an issue due to the length of time between payment and refund request. I jus sent him a payment request through PayPal. I’ll let you know if it works.

Same here. Received an email from him saying he was having difficulty getting the payment through with a screenshot of the error message. I reconfirmed and am still waiting.

I requested my refund and received a prompt response from Bob to get the process started. I’ll report back when it’s done. I don’t know how many pre-orders there were but I imagine that the interest came up to a tidy sum. I can’t envision IMR surviving for much longer. Something is...

If I don’t hear anything to the positive by Monday, I’ll be asking for a refund. I said that I’d give him to the end of this month and I’m sticking to it. After that, I’m done!

There are a few good ones it that price range. Right now I’d probably recommend the Moondrop Venus at $600. I’d also recommend the SJY Moonlight ($600) if you want something more esoteric.

I’ve already made up my mind….. If the status of my order doesn’t change to the positive by the end of September, I will be asking for a refund. The funds will be redirected towards a headphone company who I’ve previously dealt with and have the upmost confidence in. Something that occurred...

The condition of the case doesn’t reflect the level of damage to the headphones. Curious…..

From IMR website: BY IMRAUGUST 23, 2023 Slow tracking updates on Na-Le, Zion and EH Shipping Out of the full amount of orders we have a small amount that are still not tracking correctly and only show "we are expecting it". If you are in the UK and have not received your order within the next 7...

That’s all well and good but transparency and proper communication is solely in Bob’s hands. That is the key! It’s the key to any good business! If Bob is unwilling or unable to do it, he should either assign someone to do it or hire someone. He’s well past the point of understanding that...

Nothing for me. The only thing that I’ve gotten from USPS is that a label has been created but it’s not in their system yet. USPS and UPS are usually my primaries.

It’s rapidly approaching 2 months since I received the initial shipping confirmation number from IMR. At this point it’s bordering on ridiculous. I don’t know what the details of the holdup are, but this is no way to conduct business. Not only does this not engender confidence or brand...

Latest message from Royal Mail: We're expecting it The sender has let us know they have despatched your item. More information will be available once we have received your item and scanned it into our network.

It’s the second.

This is for the Event Horizon. UPDATE!!!!! I just received a message that my EH is in transit from my tracking software! It’s also registering in the RM system. Mine is international shipping so it may take a week or two. It would be nice if IMR posted some pics of the finished product. It...