Moving on to upsampling in then it is fair to say that we do have a completely different philosophy. We stand by our view that a dedicated hardware upsampler is going to outperform a software product running on a computer. Most examples just use a long tap length filter but that is only part of...

Ok apologies for the long posts but I'm going to try and answer everything in one go as at the moment I am currently unable to be on Head-Fi as I would have previously been. No one can deny that 2Go uses 2.4Ghz WiFi and it was widely advertised as such. I won't cover the same ground again but...

Ha yes thanks for spotting that. I'll fix the typo in the original post.

Thank you. I will follow this up with our support from my side as well.

Hi @gryffe I'm not ignoring your post I just missed it. I try to fit Head-Fi in around everything else I have to do and so it means I can't always keep on top of all of the posts. We are of course also taking note of customers who are experiencing network dropouts and investigating. We need you...

Ok feedback on a playback app noted but we did have lots of reasons for not doing that which I won't go into here. Anyway back to your original posts which I am only just reading through now I believe you are asking if there is any way to play offline content from Tidal or Qobuz other than using...

We are working very hard behind the scenes to investigate the pops and clicks issue. The problem we heard and measured was fixed by the V1.0.0 firmware update so it is not the same thing. The trouble is that there seems to be no consistency or particular method that we can see from the reports...

Hopefully I can clear this up. When we activate bit perfect mode this ensures a bit perfect stream is sent to the playback or control point software and it bypasses any operating system volume controls or conversion. However the control point or playback software can independently add it's own...

We are still tackling this with Google but Spotify is a separate case and we are making some progress now.

Hi Mike. You are absolutely correct. We did internally update the MPD version in Poly last year but it resulted in introducing more bugs than it fixed so we decided to wait. It is still the plan to update Poly with a newer MPD version and combine the feedback we have received from 2Go into the...

Sorry @SteveHulk It appears that maintenance was being carried out on the servers over the weekend so the update would not have been available. Everything should be back online later today so you should be able to try updating again.

Does that use WiFi or Ethernet only. As I understand it Roon apply different certifications for WiFi enabled products. I'll double check this though.

Have you spoken to our support yet?

It's a limitation Roon impose via networked endpoints. 2Go will play back higher sample rates via other methods or directly from the SD card.

Can you contact suppor@chordelectronics.co.uk and we will try to help. Normally just loosening the locking pins (connectors) before pushing the two products together is all that's needed.