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Shanling suggested the same thing. Well I called Amazon about and told them that I have been having nothing but trouble with it and they suggested going to Shanling. I contacted Shanling and suggested I ship it back, but i told them that I would not spend another dime on the unit and that I was not going to pay to ship it back. They asked Where I was located and for my e-mail address and that's where we stand. That was a couple of days ago. Honestly I don't think I even have 70 hrs of actual listening with the M2. Honestly i don't see myself buying any of their products ever again. There are just too many companies willing to do right by their customers and i don't believe Shanling is one of them. By the way the Output impedance is 4.6 Ohms for the M2. They did tell me that. I suggested that they post it to the forum, but i haven't seen it yet.
Pretty sure @Shanling will have your back, bro
And the output impedance isn't a secret. It's been discussed. If I recall, you're a fan of high impedance earbuds, correct? If so, M2's output impedance shouldn't negatively impact you.