Quote: Yes I did so over a month ago.

Well to be fair after waiting fifty minutes last Thursday (?) I got through and the person told me my MTPG will be shipped out in 24-48 hours and I would get a notice. I got a notice this Tuesday, and I received them today. So it's not completely hopeless.

Quote: +1. I'm an avid rap listener and the MG7's are great. They were available for 110 including shipping off the website with a coupon (the code is in the deals thread). Not sure if they still have it but I'm sure you can get a pair used for around 100.

Quote: CALL them. Do not use e-mail, they seem to never respond in many cases including mine. Make sure to call their support line and be prepared for a hold time of anywhere from 30 to 90 minutes. If it says they're down just keep trying.

Quote: You have no time to call at all right? If I were you I'd keep sending e-mails and posting messages on their Facebook publically...Monster has to realize the horrible rep this is giving them.   Also they're in the West Coast so maybe you actually can call them if you're in a...

After sending an e-mail to the support e-mail address (with no response as of today...) and not being able to get through via phone yesterday due to "technical issues", I was able to get through today after a fifty minute wait. Apparently my Monster Turbine Gold's will be shipped to me within 24...

Quote: Am I wrong in sensing some hostility from you? I personally don't understand how you can wait five months with just an e-mail either...I last e-mailed them on Friday and plan on calling them tomorrow, or Tuesday if they're taking President's off. That's not the point thought, the...

The thing is that you're explicitly told my Monster to e-mail them for support issues, not call. I don't understand the point of even having an e-mail if no one ever responds...

Quote: I haven't called them yet because 1)From experience you are put on hold for at least thirty minutes before someone answers, and 2)I was told to contact Monster at monsterproducts.com/service if I had any questions about my case. If they don't respond by Monday I'm probably going...

Maybe I'm wrong in saying that recently their CS has gone bad; it could be that generally it's good but a small percentage of the time it fails badly, but still I don't think that's acceptable for a company that's as big and that's been around as long as Monster.   According to the tracking...

It seems that recently monster's service has been awful. If you're a fan on their offical page on facebook you can see plenty of people complaining about ridiculous hold times, unanswered e-mails, etc. Me personally, I had to be put on hold for thirty minutes to talk to someone about my broken...

So I'd like to update this thread to say I received my atrios today! Very happy that I was able to get it in a day basically after informing them of my problem. Eric really knows how to handle these situations.

Quote:   Hey seslwr, I would advise to do what alphaphoenix said and e-mail Eric Pilon-Bignell ASAP at eric.pilon-bignell@vitasound.com ASAP explaining your situation and giving your order #.   I am in the same situation as you as I said before, and after getting no response from my...

Quote: I don't know about him but I ordered from the official site when it had the 50% coupon.

Quote: Absolutely exact same experience! Are you my doppelganger by any chance?   But seriously it's kinda annoying that they didn't give me a tracking number, I assume it was the same with you. I sent them a message using the website on Sunday, received no response so I just send...