I understand it's out of your hands personally, but there's no excuse for this limitation. I am spelling out exactly how easy this is to fix, and giving you arguments to take back to the dev team and superiors to get this nonsense issue resolved once and for all.
Your software devs are ruining your brand for absolutely no reason, since other devices running the weaker Ingenic X1000E chips don't have this limitation and your software dev team created the limitation in the first place.
There is no inherent 20,000 track limit - that was a software design choice and it is a choice easily modified. I assume that someone thought they could upsell more expensive Android DAP's without that limitation by just not supporting more than 20,000 tracks in the library for these MIPS architecture chips, but instead, this nonsense makes me distrust the Shanling brand and I do not want to ever buy more Shanling products, especially not at a higher price, because I don't trust that Shanling has the power or desire to make good changes for its customers. At best you have a rouge software dev team, who refuses to do simple and easy code work and regression testing and at worst Shanling has decided to tier their players in a foolsih way to encourage upselling which is definitely NOT WORKING.
All that should need to change is ONE number in the firmware.
About the file limit, this is something that goes back to the days of our very first players in 2015, which were running software by HiBy. These models had it set at 15 000 files. When we moved to MTouch, our software team was testing 25 000 file limit at first, but then chose 20 000 file limit, claiming the limit needs to be there due to memory limitations of the hardware. That applies to our system. If RockBox or the old Fiio's system behaves differently, good for them.
If I remember correctly, HiBy fixed their file limit just last year in October.
We hope that our software team will also manage to fix this issue one day and will gladly release it as a firmware update.
These limits predate any of our Android players, so any of these speculations about deliberate limiting are vastly misleading.
We never tried to force product separation based on the software. From our cheapest player to the most premium ones, we always offered the same software platform, with the same features. It was the sound section (and other hardware/constructions) that made the difference. M0 Pro and M5 Ultra stand alongside each other on the software side.
Have any question about our players? Just PM me or send me email.
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