ka-boom
500+ Head-Fier
- Joined
- Feb 6, 2009
- Posts
- 874
- Likes
- 13
Quote:
I am not "defending" Chris, I have no reason to. You posted the same anti-Lum-tec remarks the last time I posted pictures of my Lum-tec. If you browse around the official lum-tec forums here you will see nothing but people praising Chris for how much detail he puts into making sure his customers are happy. People send their watches in for cleaning, or to have their chrono hands aligned perfectly, to have bands installed, etc. He goes above what any watch company owner would do, and then some. This is not "defending" him, I'm just telling you how it is.
But you didn't answer my questions:
1. Have you contacted him since he "forgot" your last response?
2. Are you going to argue me that we're only human and we make mistakes?
You understand, Lum-tec is just 2 people: Chris and his brother Jason, to fulfill all the orders, packaging, repair, designing, and dealing with customers all over the world on every nitpicky issue imaginable. You seem like a sensible person, surely you can understand how 1 message might slip through the cracks.
Honestly, of all the watch forums I frequent, you are the first person I've read to have anything negative to say about Lum-tec customer service. I would bet you if you posted your comments in the lum-tec forum Chris will answer it personally within hours (most likely). Good luck.
| Originally Posted by immtbiker /img/forum/go_quote.gif Chris knows I was waiting, He didn't miss anything. If he did, then his bookkeeping needs some work. I can understand not having the particular model built yet, but I cannot understand the lack of customer service and re-negotiated ETA's. By you saying, "I'm sure you're the only customer Chris deals with", I feel that was a really uncool statement. It's as if I'm at at fault. Not sure that you meant it the way it sounded, but I always had respect for you, and that comment made me out to be the bad guy. I am usually a very mellow and patient person, but by not keeping me in the loop, and just dropping me by the wayside, that's just plain wrong. Every customer is important, and I've been quite patient. An ETA was given (from February to July), and if I didn't write Chris in August 2009, I never would have heard from him again, and I did contact him, and yet, 9 months later, nothing but silence. There is no excuse. He must be independently wealthy. I've worked in the service industry for 31 years, and if there's one thing that I've learned, that is, if you're not going to make a promised ETA, then most customer's would be happy with a new ETA. But silence, is what pisses customer's off. Not sure why you're defending him...you have your orders filled. |
I am not "defending" Chris, I have no reason to. You posted the same anti-Lum-tec remarks the last time I posted pictures of my Lum-tec. If you browse around the official lum-tec forums here you will see nothing but people praising Chris for how much detail he puts into making sure his customers are happy. People send their watches in for cleaning, or to have their chrono hands aligned perfectly, to have bands installed, etc. He goes above what any watch company owner would do, and then some. This is not "defending" him, I'm just telling you how it is.
But you didn't answer my questions:
1. Have you contacted him since he "forgot" your last response?
2. Are you going to argue me that we're only human and we make mistakes?
You understand, Lum-tec is just 2 people: Chris and his brother Jason, to fulfill all the orders, packaging, repair, designing, and dealing with customers all over the world on every nitpicky issue imaginable. You seem like a sensible person, surely you can understand how 1 message might slip through the cracks.
Honestly, of all the watch forums I frequent, you are the first person I've read to have anything negative to say about Lum-tec customer service. I would bet you if you posted your comments in the lum-tec forum Chris will answer it personally within hours (most likely). Good luck.
