hmph UMLab are starting to piss me off again with their change of order completion date bs...
They've resumed my order for 3 universals on the 10th of Apr, (and again I do appreciate Matt letting me try the new UMGlobal universal molds/use them for all 3 orders incl ciem.com orders)
Apr 14
to me
Hi,
Your three orders will be shipped on the end of this month.
Sorry to reply late.
Apr 30 (12 days ago)
to me
they finished your 3 driver.
they will finish sm3x8 and mage next week, and then ship it to you together.
it's a holiday right now in china, so the lab is on a little break.
Cheers,
Stephen
Apr 30 (11 days ago)
to me
Two customs are completed!will be shipped back after labor day.
May 8 (4 days ago)
to UMLab, Matt, Stephen
Dear UMLab,
Any updates?
Regards,
May 10 (2 days ago)
to UMLab, Matt, Stephen
Bump.
Yes, a month (+will be at least a few more days) wait is not too long compared to what others had here.
Especially considering public holidays in China, and the order being somewhat complicated (universal molds/custom metal inserts (inserts already done), 8 driver universal)
BUT:
when UMLab ignores emails, it really pisses me off ...
and saying it'll be shipped on XYZ,
me having to ask what's going on close to that date,
or when I get no update when that date goes past
is really irritating
(not them emailing and explaining WHY it hasn't happened).
Especially considering they're remodling mage because of switching universal molds on me without notice or asking me last time
Futhermore I've placed three orders: one via UMGlobal/Aus, one refit to a new uni mold via ciem.com and one 3 way 3 driver reshell to a universal via ciem.com ... So if they claim 2/3 iems are done, they could ship (should have) at least one of them since logically it's either my UMAu order + 1 ciem.com or 2 ciem.com ones. (and their original instructions were to send the 2 ciem.com orders (together), and UMAu orders as completed separately (UMAus goes to me via Matt/UMAus, ciem.com goes to me directly). and to notify me of the fedex ciem.com package). I guess all 3 via fedex to me eventually is also an option, but not what I asked...
I again feel like UMLab are lying and screwing with me and this is very unfortunate. (especially for 2.5k worth of IEMs).
Come on, it's not that difficult to stick to dates you set, or to notify the customer a day or two BEFORE that date lapses and explain why s...t is not happening (or what is happening). This is not the first time this happens to me with UM, so I should be used to it, but I'm not. And I don't like being treated like that as a customer
as they repeatedly get told by me and others.
And yes. I am impatient. (and they did get a copy of this via email). I'm not trying to rush them either (they should check things before starting work, and after finishing, preferably with me as well), I just want to be kept in the loop properly (oh and I did feel like cross posting to their major product threads but I won't be an a-hole)