MarkParity
1000+ Head-Fier
Just the IEM.
Using the new Sennheiser/Sonova website, you use their Spare-parts website to generate a repair request. Then get an email with a paper to print. Saying in print to send the IEM with proof of purchase.
..... Does anyone know if I have to find all my packaging, box, and cables........or do I just send the Left and Right iem units?
I got unlucky and my left unit mmcx pin fell off (iem side).
Sorry to hear about this. Yes you can. The packaging is not required, just the product.