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It sounded like you turn people away because they want to buy an HD800 for $1500 rather than for $1650. I just have to wonder how any physical store can stay in business sometimes with online stores being tax-free and effectively giving you 10% off by default. I know if I had a physical store I wouldn't expect to stay in business if I sold for 10% higher effectively than anyone else.
And if someone is telling you they can get a brand new HD800 for $900, then I don't blame you for not responding to that because it's obviously a lie.
When you buy in a hi-fi store, you are paying the extra for the salesperson's expertise and service, as well as the presence of the shop. If you're too selfish (and I don't mean you specifically) to understand this and just want to buy the headphones, then just go and buy them online, but don't expect to be given more than the minimum time and effort by the company, if any at all. That was his point.